{"id":90337,"date":"2023-11-02T11:00:44","date_gmt":"2023-11-02T09:00:44","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=90337"},"modified":"2023-11-06T08:30:41","modified_gmt":"2023-11-06T06:30:41","slug":"avi-limited-current-available-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/avi-limited-current-available-job-opportunity-apply-now.html","title":{"rendered":"AVI Limited Current Available Job Opportunity- Apply Now!"},"content":{"rendered":"<p>AVI LIMITED is home to many of South Africa\u2019s leading and best-loved brands. Listed on the Johannesburg Stock Exchange in the Food Products sector, AVI\u2019s extensive brand portfolio includes more than 50 brands. Our single-minded purpose is our brands growth and development. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, shoes, accessories, and fashion apparel. AVI\u2019s brands have grown into great South African favorites including: Five Roses, Freshpak, House of Coffees, Frisco, Koffiehuis and Ellis Brown in the Beverages category; Bakers, Pyotts, Willards and Provita in the Biscuits and Snacks category; I&amp;J in the Frozen Foods category; as well as Ciro, Lavazza and Douwe Egberts Cafitesse for the Out Of Home market.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Service Desk Agent<\/strong><br \/>\n<strong>Location:<\/strong> Cape Town<br \/>\n<strong>Salary:\u00a0<\/strong>Market Related<br \/>\n<strong>Job Type:<\/strong> Permanent<br \/>\n<strong>Sectors:<\/strong> FMCG, IT<br \/>\n<strong>Reference:<\/strong> 73432<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Reporting Structure<\/strong>: Service Agent Team Lead<\/p>\n<p><strong>Job specification:<\/strong><\/p>\n<p><strong>Key performance areas:<\/strong><\/p>\n<ul class=\"bullet-list\">\n<li>Responsibilities include the ability to identify research and resolve a broad range of problems associated with users as well as the broader IT Systems infrastructure.<\/li>\n<li>Provide operational support to business users including after-hours support by assisting in problem resolution<\/li>\n<li>Monitors the Systems and Infrastructure environments through the use of monitoring tools and pre-defined monitoring processes and reacts quickly to resolve complex problems<\/li>\n<li>Performs SAP transports in accordance with pre-defined processes<\/li>\n<li>Reviews user issues logged via email and ensures that these are appropriately logged and assigned to the correct resolver group<\/li>\n<li>Responds to user requests for information and assists in problem resolution outside of normal business hours<\/li>\n<li>Re-assigns calls that cannot be resolved immediately to the relevant resolving team or 3rd party as defined in the operational procedures<\/li>\n<li>Adheres to issues escalation procedures<\/li>\n<li>Ensures effective communication of the downtime schedule to key business and IT stakeholders<\/li>\n<li>Logs, documents and maintains history records of logged calls on the IT Knowledge Base<\/li>\n<li>Troubleshooting, diagnosis and resolution of problems related to the group\u2019s infrastructure components such as server hardware, storage systems.<\/li>\n<li>Provide front-line support with a focus on incident resolution. They are to provide high quality technical and procedural assistance.<\/li>\n<li>Systems support across multiple platforms including (but not limited to): VMWare, MS Exchange, Windows Servers, Printing, CCTV, Faxing, SCCM and Backups.<\/li>\n<li>Responding to telephone calls, calls directly assigned via the incident management system, emails and in-person requests for technical support.<\/li>\n<li>Conduct first-line telephone support on all incoming calls to the Service Desk<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Minimum Requirements:<\/strong><\/p>\n<p><strong>Experience:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><\/p>\n<ul class=\"bullet-list\">\n<li>At least 2 years relevant experience in a Service Desk or IT Support environment<\/li>\n<li>1 Year 1<sup>st<\/sup>\u00a0Line IT Service Desk Support experience is a minimum requirement<\/li>\n<li>Proven experience in monitoring, supporting and performing initial troubleshooting with a view to resolve incidents in:<\/li>\n<\/ul>\n<ul>\n<li>Enterprise desktop operating systems (Win7,8,10) and Office Productivity Applications (MS Office suite)<\/li>\n<li>Large scale Microsoft Windows Server environments<\/li>\n<li>Microsoft systems e.g. MS Exchange, MS SharePoint Data center computer systems, storage systems, virtualization, software management systems (SCCM) and backup systems<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul class=\"bullet-list\">\n<li>Matric\/Grade 12<\/li>\n<li>Diploma in Information Technology<\/li>\n<li>Advanced Diploma or Equivalent in Information Technology would be advantageous<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Minimum Certificate(S):<\/strong><\/p>\n<p><strong>MCSA (Microsoft Certified Solutions Associate)<\/strong><\/p>\n<ul>\n<li>Installation, Storage, and Compute with Windows Server 2016 (Storage and Disk, Data dedupe, HA, DR, Clustering)<\/li>\n<li>Networking with Windows Server 2016 (DNS, DHCP, IPAM, VPN, DFS, SDN)<\/li>\n<li>Identity with Windows Server 2016 (AD DS, AD CS, AD FS)<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Advantageous Certificate(s):<\/strong><\/p>\n<ul class=\"bullet-list\">\n<li>Valid CCNA Certification<\/li>\n<li>A+\/N+<\/li>\n<li>Enterprise Server Hardware (e.g. HP, Dell)<\/li>\n<li>ITIL Service Management Foundation advantageous<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Other Requirements:<\/strong><\/p>\n<ul class=\"bullet-list\">\n<li>Prepared to work outside of normal working hours including overtime, weekends and\/or public holidays<\/li>\n<li>The position requires rotational shift work<\/li>\n<li>A keen ability to work collaboratively within a team and across multiple pillars in ITSS<\/li>\n<li>Good working knowledge and experience in the use of enterprise monitoring systems (Solarwinds, SCOM)<\/li>\n<li>Good understanding of networking principles \u2013 TCP, UDP, etc.<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Competencies:<\/strong><\/p>\n<ul class=\"bullet-list\">\n<li>Flexible and open to change<\/li>\n<li>Build and use key relationships<\/li>\n<li>Problem-solving ability<\/li>\n<li>Planning and organizing<\/li>\n<li>Initiate and Achieve Results<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>To Apply<\/strong><\/p>\n<p><strong><a href=\"https:\/\/www.careers24.com\/VacancyApplication\/ExternalApplication\/2082112?appResponseMethodId=2&amp;applicationUrl=https%3a%2f%2favi.simplify.hr%2fvacancy%2fywoclz%3futm_source%3dcareers24%26utm_campaign%3datsintegration%26utm_medium%3dweb\">Click Here!<\/a><\/strong><\/p>\n<p><strong>Application Deadline:<\/strong>\u00a0November 16 2023<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AVI LIMITED is home to many of South Africa\u2019s leading and best-loved brands. Listed on the Johannesburg Stock Exchange in the Food Products sector, AVI\u2019s extensive brand portfolio includes more&#8230;..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[16],"tags":[2074],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AVI Limited Current Available Job Opportunity- Apply Now! - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"AVI LIMITED is home to many of South Africa\u2019s leading and best-loved brands. 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