{"id":911,"date":"2010-07-24T03:36:01","date_gmt":"2010-07-24T02:36:01","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=911"},"modified":"2013-10-04T15:31:43","modified_gmt":"2013-10-04T13:31:43","slug":"vodacom-south-africa-service-manager","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/vodacom-south-africa-service-manager.html","title":{"rendered":"Vodacom South Africa: Service Manager"},"content":{"rendered":"

Vodacom,<\/strong> South Africa\u2019s Leading Cellular Network, is on the lookout for talented, energetic and dedicated people to weave the Vodacom magic! This may be YOU!<\/p>\n

Vodacom is an award winning company and has expanded into Africa. The company is driven by The Vodacom Way which embodies a spirit to win, to deal straight and to sincerely care about everything we do! Vodacom firmly believes that it can enhance people\u2019s lives and empower them. Most of all, those who work for Vodacom will seek to do the impossible. This creates a dynamic and exciting work environment offering opportunities for personal and professional growth.<\/p>\n

Vodacom South Africa is seeking to recruit Service Management Manager<\/p>\n

Job Reference Number: 2604\/AM\/ServMan\/BB\/Mid<\/p>\n

Reports To: EHOD: Client Services Operations Centre<\/p>\n

Job Objectives:<\/strong><\/p>\n

\u2022 To Plan,build and maintain services to all Vodacom customers.<\/p>\n

\u2022 To Co-ordinate projects<\/p>\n

\u2022 To evaluate & implement new technology<\/p>\n

\u2022 To optimise the transmission network<\/p>\n

\u2022 To generate reports on transmission network<\/p>\n

\u2022 Analyzes the network system problems and implements solutions.<\/p>\n

\u2022 Leads and\/or participates in systems capacity planning.<\/p>\n

\u2022 Undertake planning, schedules and assigns work based on established priorities.<\/p>\n

<\/strong><\/p>\n

Key Outputs:<\/strong><\/p>\n

\u2022 Ensure optimal service delivery with minimum disruption to clients business<\/p>\n

\u2022 Full accountability for customer problems and escalations<\/p>\n

\u2022 Performance reporting, trend analysis, root cause analysis, SLA metrics and management<\/p>\n

\u2022 Internal accountability for solution sold to customers with regards to performance metrics and configuration standards<\/p>\n

\u2022 Ensures that all services sold to customers is configured, deployed and measured according to the solution sold and the customer\u2019s requirements.<\/p>\n

\u2022 Management of the service portfolio<\/p>\n

\u2022 Change control management and Incident\/Problem and Change notification management<\/p>\n

\u2022 Internal and third party escalation management<\/p>\n

\u2022 Direct involvement with clients on solution design with the assistance of internal teams<\/p>\n

\u2022 Client risk management<\/p>\n

\u2022 Contract management<\/p>\n

\u2022 Third party management<\/p>\n

\u2022 24 Hour Availability<\/p>\n

Competencies:<\/strong><\/p>\n

Skills: <\/strong><\/p>\n

\u2022 Excellent client management skills<\/p>\n

\u2022 Report writing skills<\/p>\n

\u2022 Financial and budgeting knowledge<\/p>\n

\u2022 Administration<\/p>\n

\u2022 Attention to detail<\/p>\n

\u2022 Problem solving & analysis skills<\/p>\n

\u2022 Interpersonal skills<\/p>\n

\u2022 Decision making skills<\/p>\n

\u2022 Multi tasking ability<\/p>\n

\u2022 Analytical thinking skills<\/p>\n

\u2022 Technical writing skills<\/p>\n

\u2022 Interpersonal skills<\/p>\n

\u2022 Computer literacy<\/p>\n

\u2022 Project management<\/p>\n

\u2022 Excellent communication skills<\/p>\n

\u2022 Coordinating skills<\/p>\n

\u2022 Customer service orientation skills<\/p>\n

Knowledge<\/strong><\/p>\n

\u2022 Tier 1 ISP model and typical ISP technologies<\/p>\n

\u2022 Knowledge on MPLS networking as well as VoIP<\/p>\n

\u2022 GSM network technology knowledge advantageous<\/p>\n

\u2022 \u2022Understanding of IP\/GSM\/Telecommunications\/ICT Industry<\/p>\n

\u2022MPLS networks<\/p>\n

\u2022Security systems<\/p>\n

\u2022Broadband solutions<\/p>\n

\u2022Technology Strategy<\/p>\n

\u2022Converged Technologies<\/p>\n

\u2022Telco networks<\/p>\n

\u2022Servers<\/p>\n

\u2022Hosted solutions<\/p>\n

\u2022Network diagnostic tools<\/p>\n

Job Attributes: <\/strong><\/p>\n

\u2022Ability to work under pressure<\/p>\n

\u2022Ability to work independently or as part of a team<\/p>\n

\u2022Ability to work with all levels within the organization<\/p>\n

\u2022Independent self starter<\/p>\n

\u2022Self Motivated<\/p>\n

\u2022Initiative<\/p>\n

\u2022Enthusiastic<\/p>\n

\u2022Energetic<\/p>\n

\u2022Team Player<\/p>\n

\u2022Resilient<\/p>\n

\u2022Flexible<\/p>\n

\u2022Tolerant<\/p>\n

\u2022Attention to detail<\/p>\n

\u2022Quality focus<\/p>\n

\u2022Systematic<\/p>\n

\u2022Pro-Active<\/p>\n

Requirements:<\/strong><\/p>\n

\u2022 Matric plus a relevant 1 year Certificate AND a minimum of 8 years relevant working experience,<\/p>\n

OR<\/p>\n

\u2022 A relevant 3 year Business or Technical Degree or National Diploma (or SAQA accredited equivalent*) AND a minimum of 5 years relevant working experience<\/p>\n

\u2022 ITIL \/ ISO \/ eTOM qualifications (Advantageous)<\/p>\n

\u2022 At least 3 years technical experience in the Tier 1 ISP market<\/p>\n

\u2022 At least 3 years experience in problem and escalation management<\/p>\n

\u2022 SLA Management experience essential<\/p>\n

\u2022 Financial and budgeting experience<\/p>\n

\u2022 Operational (virtual) team management experience (Advantageous)<\/p>\n

* Please note that the onus lies with the candidate to provide Vodacom with substantial evidence to prove that his\/her qualification is equivalent to the required NQF (National Qualifications Framework) level for the specific position.<\/p>\n

Other:<\/strong><\/p>\n

\u2022NB – Must be willing to work in shift environment<\/p>\n

Employment Equity:<\/strong><\/p>\n

The Company\u2019s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.<\/p>\n

Apply online<\/a><\/p>\n

Response Deadline: 27\/7\/2010<\/p>\n","protected":false},"excerpt":{"rendered":"

Vodacom, South Africa\u2019s Leading Cellular Network, is on the lookout for talented, energetic and dedicated people to weave the Vodacom magic! This may be YOU! Vodacom is an award winning…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[182,3],"tags":[1690],"jetpack_publicize_connections":[],"yoast_head":"\nVodacom South Africa: Service Manager - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Vodacom, South Africa\u2019s Leading Cellular Network, is on the lookout for talented, energetic and dedicated people to weave the Vodacom magic! 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