Corporate Placements Ongoing Job Vacancy – Apply Now!

IT Service Desk Consultant: Retail

 

 

 

 

Job Title: IT Service Desk Consultant: Retail
Location: Cape Town

Job Summary:
Duties & Responsibilities:
Do you have experience in POS and enjoy assisting clients with 1st line technical support then look no further. You will be responsible for providing support telephonically and via email to users, ensure calls are resolved within SLA, prioritise and manage Incidents / Requests and Problems, provide trend and pertinent feedback to line manager on common problems, Quality of service by keeping Incidents and Request updated daily on system

Desired Experience & Qualification:
1 year experience in similar support environment

Knowledge of retail operations

Minimum of Matric qualification (Grade 12 qualification)

An IT qualification / certification or diploma would be an advantage

Computer literacy is essential

Accuracy and attention to detail

Excellent verbal communications and people skills

Must have reliable transport

Must be able to work shifts (incl. weekends and public holidays)

Please note only shortlisted applicants will be contacted. Should you not receive communication from us within two weeks of submission, then unfortunately your application has been unsuccessful. We will store your details on our database for any other suitable positions. Should you not wish us to keep your details for future opportunities please advise us in writing and your application will be deleted from our records

To Apply:

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