Posted on :
17 Feb, 2023
17 Feb, 2023
Netsurit offers managed IT services and consulting for a wide range of clients globally. Our head office is in Johannesburg, we have offices in the US (New York & New Jersey) and offices in Cape Town and Durban. This geographic diversity allows us to offer true 24/7 support and other Managed IT Services to our clients. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognised as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners in South Africa and a Microsoft Gold Partner.
Job Title: Tier 2 IT Services Consultant
Duties & Responsibilities:
The purpose of the role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality, with the key perfomance area being client support.
Process client requests and resolve incidents as soon as possible
Ensure hardware, desktop, network, app and connectivity functionality
Collaborate with third party service providers to resolve issues as needed
Functional network and infrastructure
Network and infrastructure maintenance
Ticket closure as soon as possible
Optimal BSC performance
Desired Experience & Qualification:
Hardware, application and software understanding and experience
4 years of support experience
Reliable car and valid driver’s licence
Technical and product knowledge; hardware and software
Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.
Attention to detail
Package & Remuneration:
Monthly Bonus Incentive