Quest Staffing Solutions Ongoing Job Vacancy – Apply Now!

Posted on :

23 Mar, 2023

Category :

Consultancy Jobs in South Africa

We’re seeking a Service Relationship Consultant Mobile Telecoms/ICT (ITIL) – 6 Month Contract – Western Cape








Job Title: Service Relationship Consultant Mobile Telecoms/ICT (ITIL)
Location: Western Cape

Job Summary:
Duties & Responsibilities:
Ensure escalation management processes and procedures in relation to the internal management structures
Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
Problem management – identification and tracking to closure root causes for non- SLA compliant incidents
Ensure communication to client on impacting incident progress.
Complete root cause analysis assessments and ensure implementation of recommended corrective actions.
Communication of Root Cause Analysis to clients.
Coordination and management of Service Improvement Plans in line with corrective measures
Escalation management for internal stakeholder in relation to service optimisation and improvement.
Establishment and maintenance of Service Improvement plans for each customer and the execution of service improvement initiatives.
Customer name/address changes (bill to, ship to, registered office)
Contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact,

Desired Experience & Qualification:
All experience must be in the mobile sector (voice and data)
2 – 3 years’ experience within a Service Management fulfilment and/or assurance role.
2 – 3 years’ experience in a client facing role
Experience in client facing service, quality assessment and/or technical support
ITIL foundation certification, advantageous

Package & Remuneration:
Salary: R176 per hour
Contract: 6 Months
If interested, please apply directly through Linkedin or email us directly at
NB.Remember, if emailing us directly, to insert “Service Relationship Consultant – Western Cape ” in the email subject line, for consideration.

To Apply:

Click Here!

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