Sigma Connected SA Limited Current Job Opportunity – Apply Now!

Our business revolves around Business Process Outsourcing – we help run businesses more effectively and efficiently by taking responsibility for various processes. At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most. Sigma is part of the Digicall Group which is a preferred service partner providing a range of services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management, and tailor-made bespoke solutions to meet customer demands in a responsible, cost-effective, and sustainable way.

 

 

 

 

Job Title: Sales Advisor
Location: Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Reference: Trending-Talent

 

 

Vacancy Details

The ideal candidate for this role will be responsible for telephonically marketing / selling our clients wide range of products to new and existing customers, ensuring that you meet business objective

Candidate Requirements

Role Purpose:

The ideal candidate for this role will be responsible for telephonic marketing / selling our clients’ wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction. An excellent sales advisor must be energetic and outgoing with excellent interpersonal skills and a great deal of enthusiasm.

 

Experience and Requirements:

• • South African Matric / Grade 12 (Required)

• • 1-2 years Outbound Sales experience within a contact centre.

• • Excellent communication skills (verbal and written)

• • Clear understanding of an operational contact centre environment.

• • Highly target-driven with the ability to sustain high-performance consistently.

• • Excellent understanding of KPI’s Key Performnace Indicators.

• • Excellent understanding of a dialler system and functions.

• • Computer skills (MS Office & LMS/CRM systems experience)

• • Clear credit and criminal record

• • Must be available to work rotational shifts, weekends, and public holidays.

• • Committed to personal development

 

Knowledge and Competencies:

• • A strong can-do attitude and an energetic positive approach.

• • Strong desire and initiative to develop self.

• • Passionate about your role at work

• • Committed to serving the customer.

• • Able to present information in different ways to enhance understanding.

• • Acts as an ambassador for the Sigma Connected brand.

• • Consistently behaves with integrity.

• • Actively works with colleagues and departments to resolve queries.

• • Managing work and time to meet the required deadlines.

• • High attention to detail and accuracy.

• • Proactive and operates with a sense of urgency.

• • Consistently hits all performance targets.

• • Ability to work alone and in a team.

• • Excellent communication skills.

 

Skills and Abilities:

• • Role model – you lead by example in demonstrating the right behaviors.

• • Proactive – demonstrate experience of working positively in partnership with colleagues internally to drive strong performance.

• • Know your numbers – A Strong understanding of contact centre metrics and how these are used to review performance to achieve the right results.

• • Self-aware – of your own strengths and development needs.

• • Initiative – you use it and can work independently by exercising good judgment with sometimes limited direction.

• • Communication is key – you’re able to understand and communicate difficult messages in a clear, positive, and constructive manner.

• • Adaptable with the ability to respond positively to working within a pressurized environment.

 

Duties and Key Responsibilities:

• • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality.

• • Present, promote and sell products/services using agreed processes and methods.

• • Present products to potential customers who meet qualifying criteria.

• • Accurate capturing of customer information.

• • Verify and update all customer details onto the system.

• • Providing customer service to the extent of guiding your client to the right department when required to resolve any queries.

• • Ensure a polite, friendly, and professional confirmation service is offered to all customers by acting as an ambassador.

• • Follow company processes accurately to ensure the quality of service delivery.

• • Ensure a professional, polite, and efficient service is offered.

• • Take responsibility for each call by ensuring that advice is always given in the customer’s best interest.

• • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.

• • Continuously work towards improving the customer experience and service delivery.

 

All employees at Sigma have a set of core responsibilities that sit alongside their individual duties and responsibilities:

• • Build and maintain productive working relationships with colleagues and management.

• • Operate within the terms of Sigma’s policies and procedures always ensuring that all work and work-related activities are operated in accordance with legal requirements including POPIA.

• • Demonstrate knowledge and understanding and positively promote equality of opportunity.

• • Be adaptable to change and have the ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for your own personal and professional development.

• • Take appropriate care to ensure that company equipment, facilities, and infrastructure are not defaced or damaged.

• • Undertake personal Health and Safety responsibilities in accordance with the H.A.S.A.W.A 1974 ensuring that safe systems of work are complied with.

• • Be aware of and take action to report any potential workplace/personal hazards to Health & Safety

 

To Apply

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Application Deadline: June 19 2023