Signature Cosmetics Limited Current Job Opportunity – Apply Now!

Signature Cosmetics & Fragrances is a Proudly South African beauty brand with stores across South Africa, Botswana and Namibia. Our brand is about giving people the power to express who they want to be no matter who they are, or where they are from. Beauty is not about how much you spend, but how confident you feel. We aim to provide our customers with quality products at unbelievably affordable prices, thus making all categories of high-quality beauty accessible to all. We source products and raw materials from the best global manufacturers and are passionate about local manufacturing too. 50% of our products are manufactured in South Africa. Our primary products include colour cosmetics, fragrances, bath & body, skincare and beauty accessories.

 

 

 

 

Job Title: Service Desk Administrator
Location: Edenvale
Salary: Market Related
Job Type: Contract
Sectors: IT, Legal
Reference: 62678

 

Vacancy Details

 

Responsibilities:

• Adhere to all internal processes and policies in order to minimise potential disruption to business activities
• Provide first line technical support to resolve service desk incidents and re-route the query or escalate as and when required
• Process all requests accurately and with maximum efficiency
• Ensure that all tickets are addressed in line with Service level agreements/business expectations
• Ensure that all incidents logged with the service desk are captured on the system according to established standards
• Ensure accurate and timeous resolution of all calls
• Share learnings from incidents logged with the service desk team and line manager
• Escalate all incidents, service requests or issues in line with levels of authority and provide feedback to customers
• Provide relevant feedback on all unresolved incidents
• Assist with the setting up of workstations with computers and required devices such as routers and printers, and configure appropriate software and functions according to requirements
• Assist with providing administrative support services for servers, desktop and laptop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployments, resetting of passwords and security updates
• Assist with troubleshooting activities, resolve problems and connectivity issues and mitigate operational risks
• Actively support and participate in major incidents, changes and releases, disaster recovery planning and implementation projects as and when requested
• Address any gaps in knowledge or information of major incidents and raise any queries regarding instructions and guidelines to address queries, communicate status and the impact on clients
• Share knowledge of previous incidents, solutions, and technical skills with team members
• Maintain relationships with all customers and stakeholders in line with SLA’s to achieve operational excellence
• Effectively address client frustration and required service level delivery
• Maintain methods of communication to keep stakeholders informed and build effective relationships
• Provide administrative and technical support to the IT department and line manager
• Ensure a clean and safe environment by applying housekeeping principles

Requirements: 

• Grade 12 or equivalent qualification required
• IT certificates an advantage
• Relevant IT Degree (BCom, BSc) or related qualification an advantage

Experience: 

• Minimum 2 years’ experience as a Service Desk, Help Desk Administrator required
• Demonstrated experience in supporting technical desktop, laptop, and Point of Sale issues
• Experience in a retail environment an advantage

 

To Apply

Click Here!

Application Deadline: June 28 2023