Estee Lauder (MAC) Jobs for Retail Managers (4 Positions)

MAC is one of the top selling products from Estee Lauder.

There are various job opportunities available.

Job Locations: Bloemfontein, Kollonade, Menlyn, Westville

Direct report to Manager of Retail Operations

 Principle Objectives 

•  The Retail Manager manages the total operation of their location, is responsible for the hiring, training and development of their employees.

•  They will generate sales through their team, perform outstanding customer service and maximize profits by controlling expenses.

•  Other duties include but are not limited to protecting company assets, develop strong working relationships with their retail partner store or mall management(as applicable); AT&D of their region and head office departments.

 

Ensures Customer and Market Growth 

Customer Service

•  Ensure staff is trained in service and artistic skills as established by the company.

•  Ensure staff delivers consistent, excellent service in accordance with our standards.

•  Resolve customer issues and requests in an efficient and timely manner.

•  Develop and utilize customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.

 

Manages Operational effectiveness 

Sales Performance

•  Create and maintain an atmosphere geared to achieving sales and profit goals.

•  Determine and communicate individual and team sales goals and hold staff accountable for results in accordance with the company’s business practices.

•  Analyse and review goal attainment and develop strategies to improve performance.

•  Maintain appropriate inventory levels.

 

Improves Business Processes 

Administration/Operations

•  Control all store expenses within budget guidelines.

•  Manage cash loss prevention procedures and established security policies.

•  Execute new launch displays, collateral placement, etc.

•  Prepare, coordinate and ensure a complete and accurate cycle counts and physical inventory as required.

•  Help with event organizing.

•  Follow and implement all corporate visual presentation standards and guidelines.

•  Preserve merchandising, display and counter hygiene standards and guidelines at all times.

•  Ensure that the store environment practices are safe.

•  Ensure retail partners and M.A.C security policies are understood.

•  Ensure that all account and HR documentation is completed on a timely and accurate basis.

•  Ensure PPID guidelines set by M.A.C are followed (where applicable).

•  Adhere to all company policies and procedure.

 

Lead and Develop People

•  Development of the Assistant Manager or third key in management responsibilities.

•  Maintain a cohesive, cooperative work environment through team building and motivation.

•  Manage time, establish priorities and delegate effectively to meet goals and objectives.

•  To set an example of excellent time keeping and punctuality.

•  Maintain a communication system for the location to ensure all staff review current initiatives and direction.

•  Hold regular, productive staff meetings.

•  To schedule Artists to optimize coverage according to external traffic requirements.

•  To maximize opportunities for makeup applications.

Other

Physical Requirements & Environmental Conditions

•  Full, unrestricted Drivers license

•  Management skills advantageous