Posted on :
30 Nov, 2015
30 Nov, 2015
Job purpose
· To provide an amazing face on face and telephonic guest interaction whilst checking in or making enquiries.
· Ensuring a positive and customer orientated front desk service.
Duties and responsibilities
· dealing with bookings by phone, e-mail, letter, fax or face-to-face
· completing procedures when guests arrive and leave
· choosing rooms and handing out keys
· preparing bills and taking payments
· taking and passing on messages to guests
· dealing with special requests from guests
· answering questions about what the hotel offers and the surrounding area
· dealing with complaints or problems
Qualifications
· Matric and a hotel qualification (an advantage)
· Must have brilliant customer service and problem solving abilities
· Willing to grow within the hotel and group
· Fluent in English
· Professional telephonic manner
· Previous hotel experience
Working conditions
· The hotel is based in Central Sandton and has 5 star stature.
· It will require shift work and runs three daily shifts.
Physical requirements
· The job will require strong focused individuals who will have an opportunity to grow and build an amazing career with an amazing group.
Remuneration
· R10 000.00 plus group benefits,
· Medical aid and Pension among others to be discussed.
Job title | Front Desk Receptionist X 3 |
Reports to | The Front Office Manager |
Job purpose
· To provide an amazing face on face and telephonic guest interaction whilst checking in or making enquiries.
· Ensuring a positive and customer orientated front desk service.
Duties and responsibilities
· dealing with bookings by phone, e-mail, letter, fax or face-to-face
· completing procedures when guests arrive and leave
· choosing rooms and handing out keys
· preparing bills and taking payments
· taking and passing on messages to guests
· dealing with special requests from guests
· answering questions about what the hotel offers and the surrounding area
· dealing with complaints or problems
Qualifications
· Matric and a hotel qualification (an advantage)
· Must have brilliant customer service and problem solving abilities
· Willing to grow within the hotel and group
· Fluent in English
· Professional telephonic manner
· Previous hotel experience
Working conditions
· The hotel is based in Central Sandton and has 5 star stature.
· It will require shift work and runs three daily shifts.
Physical requirements
· The job will require strong focused individuals who will have an opportunity to grow and build an amazing career with an amazing group.
Remuneration
· R10 000.00 plus group benefits,
· Medical aid and Pension among others to be discussed.
Job title | Front Desk Receptionist X 3 |
Reports to | The Front Office Manager |
Job purpose
· To provide an amazing face on face and telephonic guest interaction whilst checking in or making enquiries.
· Ensuring a positive and customer orientated front desk service.
Duties and responsibilities
· dealing with bookings by phone, e-mail, letter, fax or face-to-face
· completing procedures when guests arrive and leave
· choosing rooms and handing out keys
· preparing bills and taking payments
· taking and passing on messages to guests
· dealing with special requests from guests
· answering questions about what the hotel offers and the surrounding area
· dealing with complaints or problems
Qualifications
· Matric and a hotel qualification (an advantage)
· Must have brilliant customer service and problem solving abilities
· Willing to grow within the hotel and group
· Fluent in English
· Professional telephonic manner
· Previous hotel experience
Working conditions
· The hotel is based in Central Sandton and has 5 star stature.
· It will require shift work and runs three daily shifts.
Physical requirements
· The job will require strong focused individuals who will have an opportunity to grow and build an amazing career with an amazing group.
Remuneration
· R10 000.00 plus group benefits,
· Medical aid and Pension among others to be discussed.
Remuneration
· R10 000.00 plus group benefits,
· Medical aid and Pension among others to be discussed.
How to Apply
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