Orion Hotels & Resorts – South Africa (Pty) Ltd Latest Job Vacancy

Our hotels are a fine selection of heritage hotels, luxury estates, city hotels, country retreats and private game lodges making Orion the only sizeable boutique hotel group in Southern Africa. This unique hand-picked selection of individual properties offers diversity and an exciting array of experiences to cater to our rainbow nation. Our ambitious growth target is to have a presence in 50 countries. Based on our parent group’s philosophy ‘Our business is getting better every day in every way’, we strive to always ensure that our love to serve shows in all that we do.

 

 

 

 

Job Title: Night Receptionist
Location: North West
Salary: R6 000.00 – R65 000.00 Per Month
Job Type: Permanent
Sectors: Admin Hospitality
Reference: 59779

 

Vacancy Details

 

The Venue Country Hotel located just outside Hartebeespoort Dam in the North-West Province currently seeks to employ an experienced and competent Hotel Night Receptionist, with a strong focus on customer service and satisfaction, to provide an efficient Front Office service to all our guests.

Duties and Responsibilities:

The duties of the suitable candidate will include, but not be limited to:

• Providing an efficient and professional Front Office service to guests while adhering to the company’s policies and procedures and using the company’s internal booking system known as Protel
• Ensuring that the Hotel Reception area is clean, neat and tidy and that brochures, rate sheets and maps are neatly on display
• Checking-in and checking-out of all guests must run smoothly and be conducted in a efficient and professional manner at all times
• Ensuring that all guests are received and accommodated in an efficient, friendly and courteous manner, as well as attending to all guest queries and/or complaints in a satisfactory manner
• Must be able to run a night audit
• Ensuring that all guest accounts are correct and ready upon guest departure
• Carrying out all internal control procedures
• Ensuring that all enquiries and requests for quotations are dealt with immediately and in accordance with company policy and procedure
• Ensuring that he / she is at all times well acquainted with all of the hotel’s tariffs and special offers, as well as with all facilities available to the guests of the hotel
• Ensuring that all guest profiles are entered correctly onto the system and that they are routed to the correct company
• Paying special attention to special notes, guest preferences, etc.
• Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner.

Desired Experience and Qualification:

• Must have at least 2 (two) years’ experience as a Receptionist in the Front Office of a Hotel
• Must be Computer Literate in Microsoft Office packages and Protel
• Good working knowledge of Hotel Management systems is essential
• Reservations experience advantageous
• Must be willing and able to work at Night, public holidays and weekends
• Previous experience in running Night Audit advantageous

 

To Apply

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Application Deadline: June 14 2023

PLEASE NOTE:

Should you apply for this vacancy and your skills and experience DO NOT match the inherent REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED.  Please ensure that you READ and understand this advertised position BEFORE sending your CV / Application to us, or otherwise you will just be wasting YOUR time and ours.