Datacentrix Pty Ltd Ongoing Job Recruitment – Apply Here!

Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector. Datacentrix intends to become the preferred ICT partner to the majority of South Africa’s top commercial and public sector organisations over the next five years. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.

 

 

 

 

 

Job Title: Desktop Support Engineer
Location: Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: 72682

 

Vacancy Details

Datacentrix Cape Town is looking for a Field Service Engineer with end-user and telepresence support experience. You must have your own transport and Drivers License essential. Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies to various Datacentrix clients.  Must be available to start immediately.

Critical Requirements – Skills, Experience & Qualifications

• Matric
• A+ or N+ / MCSE (essential)
• 3+ years’ experience delivering End User Computing Support Services in a customer environment
• AD and GPO Experience (Creating Users and Managing AD)
• Proficient at PC Builds and endpoint installations
• Excellent Communication and Interpersonal skills.
• Must be able to work flexible hours as may be required.
• Must be able to work independently.

Primary Role Accountabilities:

• Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
• Manage call escalations to 2nd level and specialist support within Datacentrix as well as customer vendors.
• Must be a team player with the ability to work in and with a virtual team. Liaise between users, IT Outsource providers and internal IT processes
• Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate
• Identify and escalate persistent incidents
• Must be available to provide after-hours Standby support
• Develops and maintains a professional working relationship with the clients and client end-users (VIP users) in support of the Service Delivery Manager.
• Confirm call resolution with end-user before resolving of the call on ITSM.
• Maintains service and quality levels according to of the company’ business standards, processes and procedures.
• Creates and updates documentation related to all Standard Operating Procedures.
• Ability to communicate oral or written feedback and technical information to all levels of end-users

 

To Apply

Click Here!

Application Deadline: December 25 2023