DirectAxis Recruits Team Leader

Overview
An exciting opportunity has become available in the Digital Loans Department for a dynamic team leader to lead and motivate a part time team

Requirements
Minimum of 2 year experience in a Team Leader role
Loans experience advantageous
Fluent in English and Afrikaans
Must be able to work rotational shifts – (Monday – Sunday 07:00 – 23:00)

Experience
Minimum of 2 years Team Leader experience

Duties & Roles
Ensure communication to staff and management through meetings, team briefings and one-on one sessions
Analyze performance data to develop individual and team performance
Prepare weekly and monthly reports on team performance against targets
Monitor and provide feedback on team and individual’s daily performance against set targets
Develop team and individual strengths and weaknesses through constant on-the-job coaching sessions and monthly MAP discussions
Identify training needs for the team/individuals and actions their resolution
Maintain good discipline and time-keeping within the call centre
Interview and select new recruits
Motivate and recognise performance in team and individuals in order to improve or maintain performance

How to Apply

Click here to apply online