Dis-Chem Pharmacies Ongoing Job Recruitment – Apply Here!

Dis-Chem has been South Africa’s first choice in pharmacies since 1978, with our linked dispensaries, family clinics, non-pharmaceutical and comprehensive self-medication centres. Our Head Office is based in Midrand, Johannesburg and we have over 150 stores spread across Southern Africa. We employ over 18 000 full-time and part-time employees, where we give our employees training to ensure that they have the greatest possible support to do their work and develop themselves as individuals. As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice.

 

 

 

 

Job Title: Operations Lead 
Location: Midrand
Salary: Market Related
Job Type: Permanent
Sectors: Retail, Management
Reference: 64288

 

Vacancy Details

Dis-Chem Pharmacies has an opportunity available for an Operations Lead to join their Health Solutions team in Midrand. Main purpose of the role is to support operational activities, projects and processes of Dis-Chem Health and extra rewards. Prepares and analyses data for Dis-Chem Health and the extra rewards programme. Continuously strives to improve efficiency and ensure conformance to standard procedures and practices.

 

Minimum Requirements:

Essential:

• Grade 12 / Matric or Senior Certificate
• Degree in Business Development or related field
• Minimum of 3 – 5 years’ experience in Operations or similar role

Advantageous:

• Post Graduate degree
• 3 years’ experience in an operational role in Health Care, Retail or financial services.

Job description:

Operations

• Establish effective operational processes within the Dis-Chem Health Insurance landscape
• Collaborate with other internal business units, to support the successful execution of Dis-Chem Health Insurance and related products and the extra rewards programme.
• Represent Dis-Chem in operational projects involving our Insurer (Kaelo) and other third party stakeholders to ensure the successful delivery of Dis-Chem Health projects in line with Dis-Chem’s Policies, Procedures and standards of doing business.
• Initiate and oversee internal projects for the successful delivery of policyholder healthcare benefits with Retail, Dispensary and Clinics teams.
• Efficiently manage client queries and resolve client issues.
• Oversee the operational aspects of extra, the rewards programme for Dis-Chem Health Policyholders including systems, customer service processes and complex queries, vendor billing and rewards basket amendments.
• Continually review operational processes, identify operational challenges, recommend and implement solutions and improvements.

Data Management and Reporting

• Oversee data management, analysis, and reporting for Dis-Chem Health and the extra rewards programme.
• Oversee the creation and maintenance of Power BI reports for seamless reporting to Dis-Chem management updates, Joint operations updates (with Kaelo) and internal updates.

Customer Service

• Ensure Dis-Chem based, Dis-Chem Health/ extra customer service agents receive the necessary training from Kaelo (Health Insurance) and personally facilitate training on extra.
• Ensure extra queries are efficiently resolved by customer service agents and oversee the resolution of complex extra related queries related to operations complications.
• Ensure clear and efficient processes are in place for routing Dis-Chem Careline, Dis-Chem Health related queries to the Kaelo Customer Service team.
• Refer to management any escalated customer inquiries in an efficient way

 Team Management

• Implement department strategy by setting annual objectives for the team and tracking progress.
• Facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders through effective inspirational leadership.
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.

Competencies:

Essential:

• Knowledge of health practices and principles. In depth knowledge of the Retail, Insurance, Health & Pharmacy industry in SA
• Excellent communication skills both oral and written
• Ability to build constructive working relationships
• Quality orientation
• Leadership skills
• Management skills
• Computer Skills – Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Special conditions of employment:

• South African citizen
• Clear credit and criminal records
• Driver’s licence and own reliable transport

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

 

To Apply

Click Here!

Application Deadline: August 21 2023

 

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.