Michelle Tuck cc t/a Staff Solutions Current Job Opportunity – Apply Now!

Posted on :

15 Aug, 2023

Category :

Engineering Jobs in South Africa, IT Jobs in South Africa

Staff Solutions is a bespoke recruitment agency founded in 2004, with a national footprint.  Our team provides both permanent and temporary recruitment services to the majority of industries/sectors throughout South Africa.  We are open to international recruitment too.  Staff Solutions offers “old-fashioned recruitment ethics and values “, in an advanced technological environment.  We pride ourselves in keeping up to date with technological advances, but still retain the personal touch with both our clients and candidates.  If you are a General Manager or a General Worker, your application is important to us.





Job Title: IT Engineer
Location: Port Elizabeth
Salary: Market Related
Job Type: Permanent
Sectors: Engineering, IT
Reference: JHB000036/TH



Vacancy Details

Our client in the manufacturing sector is looking for a Network Engineer to join the company in Gqeberha.

Job Duties:

  • The purpose of the IT Engineer role is to provide technical support for a range of IT services and systems used by the group, including desktops, laptops, peripherals, and software applications.
  • The IT Engineer will be responsible for ensuring the smooth operation of IT infrastructure and minimizing downtime by providing timely resolution of technical issues, conducting regular maintenance activities, and ensuring that systems are up to date with the latest security patches and feature updates.
  • Main responsibilities include et al Back-ups, Antivirus, Security, User Cyber education, Device setups, Desktop support, Printing, Videoconferencing, technical support of the company warranty system, warehouses scanning system support, user IT onboarding, Sage payroll system support.

Cyber security : Computer Security, Endpoint Protection, User Education (20%)

  • Deploying and maintaining endpoint security solutions such as anti-virus, anti-malware, and intrusion detection/prevention systems.
  • Monitoring computer systems and networks for security breaches, incidents, and vulnerabilities.
  • Responding to security incidents, and initiating appropriate measures to contain and mitigate the damage.
  • Raising awareness among employees and other stakeholders about security threats, best practices, and policies.
  • Delivering cyber security awareness training to the organisation using a product like KnowBe4.
  • Evaluating the effectiveness of cyber security awareness training, including assessing the knowledge and skills acquired by staff, and identifying areas for improvement.
  • Ensuring that all staff members complete cyber security awareness training on a regular basis and that training records are maintained and reported on.
  • Communicating the importance of cyber security awareness training to staff members, encouraging participation, and providing feedback on the results of the training.
  • The percentage of detected threats that are successfully blocked or mitigated by the endpoint security solution.
  • Time to respond: The average time it takes to respond to a security incident or threat.
  • Endpoint protection installed on all computers and servers
  • Up to date endpoint protection on all servers and computers.
  • The percentage of staff members who complete cyber security awareness training on a regular basis.
  • The effectiveness of cyber security awareness training, as measured by pre- and post-training assessments and behaviour change.
  • The compliance rate of staff members with cyber security awareness training requirements.

Desktops, Laptops, Printers and Videoconferencing (20%):

  • Installing, testing, and configuring hardware and software, including operating systems,drivers, applications, and utilities, on desktops, laptops, scanners, and printers.
  • Troubleshooting technical issues related to desktops, laptops, printers, videoconferencing and peripherals, and providing timely resolution to minimize downtime.
  • Conducting regular maintenance activities such as updates, patches, and backups to ensure optimal performance of desktops, laptops, scanners, and printers.
  • Providing end-user support, including user training, documentation, and communication to ensure that users can effectively use desktops, laptops, scanners, and printers.
  • Deploying Windows updates to desktops, laptops, and servers in a timely and efficient manner and ensuring that all devices are up to date with the latest security patches and feature updates.
  • Testing Windows updates on a representative sample of devices to ensure that they are compatible with existing hardware and software configurations.
  • Monitoring the status of Windows updates across the organization, identifying any issues or errors, and taking corrective action as necessary ·
  • Providing regular reports on the status of Windows updates, including compliance levels, success rates, and any issues or concerns.
  • The percentage of desktops, laptops, scanners and peripherals that are fully utilized and operational.
  • The percentage of users who are satisfied with the quality of support provided.
  • The percentage of preventive maintenance activities completed on time.
  • The percentage of devices that are up to date with the latest Windows updates.
  • The percentage of Windows updates that are successfully installed without any issues or errors.
  • The frequency of reporting on Windows update compliance and status, such as weekly or monthly reports.

Back ups & Disaster recovery (20%)

  • · Ensuring that backups are performed according to schedule and monitoring the backup process to identify and resolve any issues or errors.
  • Regularly testing backup systems and procedures to ensure that data can be recovered in the event of a disaster or system failure.
  • Providing regular reports on backup performance and status, and communicating any issues or concerns to management
  • Maintaining and updating backup systems, hardware, and software to ensure optimal performance.
  • The percentage of successful backups compared to the total number of backup operations.
  • The percentage of failed backups compared to the total number of backups operations
  • Effectiveness and efficiency of backup operations, ensure data availability and recoverability, and enable proactive maintenance and improvement of backup systems and processes.
  • Accurate & tested disaster recovery plan in place.

System support : Sage Payroll, Register my Battery, Warehouse scanning (10%)

  • Provide user support to the responsible areas for Sage.
  • Provide technical support to the M&S areas for scanning functionality at the company warehouses.
  • Provide technical support to the M&S areas for Register my battery.
  • Optimal up-time
  • High user satisfaction

Compliance & Cost Control (10%)

  • Promotes the effective and transparent use of financial and other resources.
  • Explores opportunities to control and reduced costs.
  • Operates within controls and procedures in order to ensure the integrity of the company.
  • Availability of documentation and records.
  • Compliance with applicable regulations and procedures.
  • Cost and expenditure monitored – waste minimized.
  • Identifies and reports risks or areas of concern to management within own department and area of responsibility.
  • Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
  • Assists with 5S and ensures housekeeping standards are applied and upheld.
  • Implements corrective action and applies root cause analysis rules wherever necessary.
  • Ad hoc responsibilities include the required planning, support and actions relevant to moving / establishing of a group site.
  • Compliance with applicable regulations and procedures. · Risks reported to Manager.
  • Availability of documentation and records.
  • Cost and expenditure monitored – waste minimized.
  • Housekeeping standards and compliance assured / upheld.
  • RCA executed and principles applied to ensure compliance.

Customer Service (20%)

  • Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
  • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with the comapny core values.
  • High Employee satisfaction index. · Comebacks / discrepancies minimized.
  • Compliance with applicable regulations and procedures. · Optimal up-time.

Requirements and Qualifications:

  • Certificate in Information Technology or related
  • fields (NQF 5)
  • Diploma in Information Technology or related fields (NQF 6) CompTIA Certifications like Microsoft Certifications, other industry certifications (Advantageous)


  • 5 years’ experience in a similar role
  • Office 365 experience (Advantageous)Technical Competencies:
  • Computer Literacy (MS Office Suite and other job-specific software systems).
  • Microsoft Client Operating Systems
  • Endpoint Security · Server and Application Backups
  • Microsoft 365


To Apply

Click Here!

Application Deadline: September 15 2023

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