Milpark Education (Pty) Ltd Current Job Vacancy

Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.

Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.

Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA/MBL degrees in South Africa.

Milpark’s Values:

•The Milpark culture is based on 5 core values:
•We focus on providing quality education to our students
•We focus on our excellent customer service
•We work together with integrity and respect
•We take personal accountability and responsibility
•We create value for our stakeholders through innovation and operational excellence.

 

 

 

Job Title: Student Services Manager
Location: Johannesburg, Gauteng, South Africa
Reference #: SSMan_271120
Contract Type: Permanent
Salary: Market Related

Job Summary:
The position of Student Services Manager is responsible for the managing of the student support center and ensuring that all student interactions including walk-ins, emails and telephone calls are resolved promptly resulting in an exceptional Milpark experience.
The role of the Student Service Manager is to take responsibility for delivering high standards of service to customers while driving and meeting all sales and service targets.

Responsibilities:

People management:
•SS staff are motivated, skilled and empowered to contribute to the success of Milpark
•SS staff are effectively managed in line with LRA, BCEA & EE
•SS staff are performance managed by way of performance reviews, counselling and daily management
•Resource planning, recruitment and selection, welfare and training are done in accordance with budgets and company policies
•Milpark Policies & Procedures are followed at all times
•Industrial relations actions take place within the department
•Manage day to day sales, administration and support activities

Sales:
•Work with marketing to co-ordinate sales plans and marketing plans
•Drive sales for all Business School qualifications
•Meet (and exceed) yearly targets
•Continuous sales and support throughout the year
•Accurate comprehensive weekly reports compiled for the Dean and/or HOD

Continuous improvement:
•Strategic initiatives are introduced and managed within SS
•Using innovative ideas to ensure that students are always being serviced in a ‘better way’
•Ongoing innovation – new ideas, testing status quo within SS & Milpark

Financial management:
•SS is managed within budgetary constraints
•Continual focus on increasing efficiencies and transforming services
•All SS resources are optimally utilized
•Company assets are protected within SS and by SS staff

Corporate communication:
•Information pertaining to or coming from SS is shared with other divisions within Milpark to improve the overall performance of Milpark
•Communication is open, relevant and prevalent with SS, Milpark and our client base
•Colleagues are supported and information is shared between Milpark divisions
•Effective relationship and process interface management across Value Elements and future external clients/ students, to ensure an efficient end-to-end
customer experience
•Ensure that students/ clients are updated on any deviations, causes and proposed solutions to deviations within SS service levels
•Ensure that internal clients are updated on any trends, new developments and innovation in SS
•Develop sound relations with clients and promote trust and confidence towards the department

Operational management:
•Service Level Agreements (SLA’s) are to be entered into between SS and any internal/ external clients that will deliver cost effective services which are
in line with internationally recognised service standards
•SLA’s are managed between SS and its clients
•SSC will focus on Client Relationship Management resulting in repeat business, return on investment and cost efficiencies for Milpark
•Ensure that Milpark’s deployed technologies are operationally, continually evaluated and enhances efficiencies and services within SS
•SS departmental service levels/targets are met, adhered to and continually improved on
•Student relationships are managed through an effective understanding of the interrelated deliverables required to services and retain them
•Specification and deployment of technology and enhancements to advance SS and its services

Self Development:
•SS manager should be passionate about Milpark and Services
•The Milpark set of Values should be prevalent in all conduct
•SC manager should be committed to continuous self-improvement
•Staying abreast of changes and developments in fields in the market that relate to SS departments

Desired Behavioural Competencies:
•Alignment to the behaviours as defined by Milpark’s Values (see above)
•Able to work under pressure
•Committed Team player
•Passionate about education
•Persuasive & Assertive
•Professional & Reliable
•Quality orientated
•Service orientated/ Customer service focused
•Strong Business Ethics and Ethos
•Ability to listen and talk in a good manner
•Ability to plan
•High Level of attention to accuracy and quality

Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements

Education & Experience Requirements:

•Minimum of 5 years of Contact Centre Sales Management experience
•At least a bachelor’s degree or equivalent required (preferable a postgraduate degree)
•Minimum of 5 years successful management experience with emphasis on team development working within an educational institution
•Demonstrable experience in lead generation and telephone sales programs required
•Demonstrable experience in student support
•Management of a team of sales advisors, administrators and student services administrators
•Quick and accurate resolution of queries regardless of their nature
•Alignment to the behaviours as defined by Milpark’s Values (see above)
•Computer literacy especially in Microsoft and programmes relating to the Student Services Department
•Good telephone etiquette and customer skills
•An understanding of our product and programme requirements
•Knowledge of the filing systems and computer packages used in assessment
•Ability to listen and talk in a good manner
•Ability to present sales plans and analysis of sales/support data
•Ability to plan

To Apply:

Click Here!

Application Deadline: 27/01/2021