MTN South Africa: Senior Manager Internal Communications

The MTN South Africa brand was successfully relaunched with the “GO” campaign, which received a number of accolades including the Markinor Top Brands Survey and the Loerie Awards for advertising. There were also significant improvements in customer service levels. This was ratified by the Ask Africa Orange Index Survey, which named MTN South Africa the leading customer service provider in the telecommunications industry.

As part of the increased focus on improving capacity to deliver on the business strategy, MTN South Africa has been restructured into a functional organisational design. This has resulted in revised sales and service, marketing, and strategy and business development departments being implemented. This structure has been supported by a number of senior appointments. MTN South Africa has also entered into an information system outsourcing contract to gain access to a broader pool of skills.

The South African mobile communications market is a highly competitive and rapidly changing environment. Included in the range of new competitors are four broadband suppliers and the imminent entry of two fixed-line operators.

MTN Group

South Africa

Gauteng

Johannesburg

Innovation Centre

Job mission

To manage, co-ordinate and implement internal communication activities in line with the policy and procedures of MTN Group Corporate Communications in ways that best meet the requirements of the stakeholders, including management and staff.

KPA duties

• Conceptualize, execute and continuously review MTN’s internal stakeholder

(staff and management) engagement strategy

• Create and sustain a culture of employee engagement to ensure that MTN has

an emotionally committed workforce

• Position MTN as the employer of choice in the eyes of employees

• Create new and optimise existing engagement platforms for the MTN leadership

with staff

• Effectively manage the production of MTN’s bi-monthly publication, Y’ello

Magazine, and all electronically generated communiqués (credibility, relevance,

message consistency, dependability and convenience to the end-users being

key)

• Develop the MTN Group Intranet into a fully-fledged communication platform

• Provide support to key Human Resources initiatives, including the Executive

Leadership Roadshow

• Provide support to MTN leadership and line managers in order to communicate

effectively with their staff

• Undertake on-going monitoring and reviewing of MTN’s internal communication

strategies to ensure that they stay relevant and assist the company to achieve

its objectives

• Provide support to business units in the drafting of key communication

messages

• Create interactive platforms for staff to engage with one another, leveraging new

media platforms

• Design and collate distribution of media crisis plans to staff

Supervisory / Leadership / Managerial Tasks:

• Manage a team of communication professionals within MTN Management

Services

• Provide strategic guidance and internal communications operational best-practice to MTN’s operations

• Planning and organising

• Cost effective and efficient service delivery

• Management of Internal Communications budget

• Managerial support in the provision of relevant credible communication services

• Internal communications process and initiatives management

Educational requirements

• Bachelor Degree in Communication and/or Journalism

Experience required

• A minimum of five years corporate communications experience

• 4 years at a managerial level

• Must have cross-functional communication experience in a corporate environment

• Editorial experience

• Experience, with demonstrable evidence, in new media

Skills required:

Knowledge:

• Knowledge of internal communication channels

• Computer aided design technologies

• Internal newsletter compilation practices

• Telecoms

• Corporate communication practices and procedures

Skills / physical competencies:

• Advanced computer skills

• Creative development

• Persuasiveness skills

• Speech writing and internal media report writing

• Editorial skills

Behavioural Qualities

• Self confidence

• Friendly

• Innovative

• Integrity

• Can do attitude

• Service orientation

• Self-motivated

• Bias for action

• Foster collaboration cross functionally

• Responsible

• Detail orientated

Other information

Reference No:  MM018

Position Type:   Permanent

Affirmative Action:          Yes

Salary:

Applications close 05 Aug 2010.

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