National Credit Regulator (NCR) Jobs: Complaints Officer

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux and debt counsellors, investigation of complaints,
and enforcement of the Act. The Act requires the Regulator to promote the development of an
accessible credit market, particularly to address the needs of historically disadvantaged persons,
low income persons, and remote, isolated or low density communities. The NCR invites
applications from suitable candidates for the following position.

Requirements:

The successful candidate will have an LLB degree or an equivalent legal
qualification and at least 3 years experience in a similar position within a
legal credit environment

Duties:

• 
  Effectively dealing with general and debt counselling complaints in accordance with the National Credit Act
• 
  Implementing an in-house complaints handling process in accordance with the National Credit Act
• 
  Handling complaints resolution
• 
  Submission of progress reports
• 
  Participating in team activities aimed at improving customer satisfaction and business performance

 
Knowledge:

National Credit Act

Legal/court procedures

Complaints resolution processes

Skills:

Computer literacy

Excellent communication skills (written and verbal)

Conflict resolution skills

Strong personal and professional ethics

Closing Date: 27 January 2014

The National Credit Regulator is an equal opportunity organisation which offers competitive market related
packages. Suitable persons should send a detailed CV quoting the relevant reference number to:
Recruitment@ncr.org.za
Correspondence will only be entered into with short listed candidates. The National Credit
Regulator reserves the right not to make an appointment.