Posted on :
22 Feb, 2023
22 Feb, 2023
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
Job Title: Technical Support Analyst (Senior)
Duties & Responsibilities:
Our client, a leading provider of innovative solutions, is committed to helping some of the world’s most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results.
Providing 2nd level technical support by resolving technical issues with customers and meeting SLA’s.
Handling all customer issues including troubleshooting / providing feedback to the customer.
Following up on support issues, which include collaborating with both the customer and R&D team.
Gathering information for cost models.
Creating preliminary technical resource allocation plans.
Providing technical input and consultation.
Performing technical troubleshooting and consulting with development teams to resolve issues.
Conducting performance testing, tuning and backup recovery of the database.
Working different business times and on-call 24 hs / 7 days, shift work, stand by support and working on weeknights / weekends / public holidays is required.
Ad-hoc occasional travel to customer sites.
Degree or Diploma in Information Technology; Computer Science, Engineering, or equivalent experience
Relevant Skills / Experience:
5+ years’ experience in software industry or related fields
Expert in operation support, billing systems and other technical areas e.g. Oracle database, RedHat Linux or Unix OS
Experience with complex software system architecture and operation
Basic knowledge of Telecommunication environment and customer services procedures
Customer-facing skills to perform on-site support for customers who have purchased the services
Work Location / Type:
Work from Home, in-office, or hybrid
PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website – www.parvana.co.uk
Desired Experience & Qualification:
Telecommunications, Technical Support, Linux / Unix, Oracle