Rosebank College Current Available Job Opportunity – Apply Now!

Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

 

 

 

 

Job Title: ICT SUPPORT
Location: Durban
Salary: Market Related
Job Type: Permanent
Sectors: Education
Reference: 62323

 

Vacancy Details

Job Purpose:

Responding and resolving the incidents involving applications and related equipment used at the workplace. Assist users and enable them to make effective use of systems and equipment. Provide support to users and problem solving on systems in the form of investigating, identification, root cause analysis and resolution of problem, providing info about the systems, and escalating problems not resolved within defined service level requirements.

 

Duties and Responsibilities:

• Answers, evaluates, and priorities logged requests from users
• Logs and tracks calls using incident and problem management database provided through the service desk
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
• Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Sets up and support for boardrooms or for training use
• Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment
• Liases with service providers on information technology equipment and repairs and maintenance thereof
• Administers assets by updating the hardware and software asset register that includes asset disposal
• Administers licensing in the software license
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
• Trains and orients staff on use of hardware and software

 

Minimum Requirements: 

• Ideal Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
• Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +.
• Completed Internship/ 6+ months on the job experience
• Valid Driver’s License
• Available to work on a Saturday

 

Key Competencies

• Customer service oriented
• Ability to manage time effectively.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment
• Effective communication skills

 

Salary:

Market related.

 

Enquiries: 

For enquiries, please feel free to contact the Durban Campus on 031 – 301 5212

 

To Apply

Click Here!

Application Deadline: August 18 2023

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidate.