The Skills Mine Ongoing Job Vacancy – Apply Now!

Our client is a global business process outsourcing and offshoring consulting firm.

Job Title: Voice L1 Engineer
location: Johannesburg, South Africa

Job Summary:
Responsibilities:

Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or email
Support the remote troubleshooting through diagnostic techniques and pertinent questions
Daily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etc
Understanding of the ACD and Dialler reports
Creation of the skills-sets, IP station IDs, Agent IDs
Registering/troubleshooting new/existing IP end-points(hard/soft phone)
Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agents
Provide guidance to end users on phone usage / features / configurations

Description:
Requirements:
Relevant Degree/ Diploma:
Graduate with specialization in Information Technology/Telecom/Computer Science
At least 2 years of work experience with minimum 6 months of relevant exposure
Minimum 1 year of experience administering some or all of the following platforms – Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-Lite
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound Diallers
Proven experience as a Voice help desk technician or other customer support role

To Apply:

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