Contact Centre Team Leader Job Opportunities at DSTV x 9 Vacancies

Special Requirements:  Shift work is required

Customers

• Subscribers
• Customer Services Representatives
• Call Centre Managers
• Call Centre Supervisors
• Affiliated departments
• Call Centre staff

Outputs

• Effective management of staff
• Plan resources
• Coach and constantly evaluate staff
• Manage Call Centre evaluations
• Provide updated feedback to managers and staff
• Effectively recruit staff
• Set and maintain departmental standards
• Monthly reports
• Approved journals
• Conduct staff meetings
• Manage call Centre administration

Education & Experience

• Matric is essential
• 3-5 in a contact centre environment
• 3-5 years’ experience in managing a team of +10 employees
• Tertiary qualification will be an advantage

How to Apply

Click here to apply online