EXL Service Limited Current Job Opportunity – Apply Now!

Posted on :

27 Oct, 2023

Category :

Call Centre Jobs in South Africa, Customer Service Jobs in South Africa

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.






Job Title: Customer Service Insurance Advisor
Location: Cape Town CBD
Salary: Market Related
Bonus: Yearly increases
Commission: Uncapped
Job Type: Permanent
Sectors: Call Centre, Insurance, Media
Benefits: Medical Aid, Pension Bonus, Training, Parking, Maternity Leave
Reference: copy-#Insurance Advisor


Vacancy Details

Basic Function:

As an Advisor, you will handle majorly inbound insurance queries.


Job Responsibilities:

  • Operations: Ensure a positive customer experience.
  • Process new business, renewals, amendments and cancellation of policies and change details as needed
  • Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives.
  • Maintain accuracy of customer data
  • Follow up on customer calls wherever necessary
  • Achieves operational metrics / SLAs by adhering to the call and customers’ account handling policies and procedures to meet or exceed client’s expectations.
  • Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices when conducting business with customers
  • Participate in weekly and monthly coaching
  • Delivery of clients expectations
  • Stay abreast of ongoing trainings associated with role and business unit objectives
  • Other duties as outlined by leadership.

Night Shift: Monday – Friday (14:00 – 23:00)


Required Skills

  • Customer Care: 1 year or less
  • Well Spoken: 1 year or less
  • Typing Skills: 1 year or less


Candidate Requirements


  • Must have a National Senior Certificate
  • Credit & Crim Cleat
  • South African citizen
  • Reside in Cape Town
  • Must have strong customer service skills.
  • Well spoken (Voice assessment will take place)


To Apply

Click Here!

Application Deadline: December 26 2023


Please send your CV to the following email address :

[email protected]

Subject line – Customer Service Insurance Advisor

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