EXL Service Limited Current Job Opportunity – Apply Now!

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.

 

 

 

 

 

Job Title: Customer Service Insurance Advisor
Location: Cape Town CBD
Salary: Market Related
Bonus: Yearly increases
Commission: Uncapped
Job Type: Permanent
Sectors: Call Centre, Insurance, Media
Benefits: Medical Aid, Pension Bonus, Training, Parking, Maternity Leave
Reference: copy-#Insurance Advisor

 

Vacancy Details

Basic Function:

As an Advisor, you will handle majorly inbound insurance queries.

 

Job Responsibilities:

• Operations: Ensure a positive customer experience.
• Process new business, renewals, amendments and cancellation of policies and change details as needed
• Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives.
• Maintain accuracy of customer data
• Follow up on customer calls wherever necessary
• Achieves operational metrics / SLAs by adhering to the call and customers’ account handling policies and procedures to meet or exceed client’s expectations.
• Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices when conducting business with customers
• Participate in weekly and monthly coaching
• Delivery of clients expectations
• Stay abreast of ongoing trainings associated with role and business unit objectives
• Other duties as outlined by leadership.

Night Shift: Monday – Friday (14:00 – 23:00)

 

Required Skills

• Customer Care: 1 year or less
• Well Spoken: 1 year or less
• Typing Skills: 1 year or less

 

Candidate Requirements

Requirements:

• Must have a National Senior Certificate
• Credit & Crim Cleat
• South African citizen
• Reside in Cape Town
• Must have strong customer service skills.
• Well spoken (Voice assessment will take place)

 

To Apply

Click Here!

Application Deadline: December 26 2023

 

Please send your CV to the following email address :

[email protected]

Subject line – Customer Service Insurance Advisor