HomeChoice Recruits Fraud Agent x 6 Positions - Jobs in South Africa

HomeChoice Recruits Fraud Agent x 6 Positions

Posted on :

14 May, 2015

Category :

Finance Jobs in South Africa

Key Performance Areas

Investigations / reducing risk

  • Analysing data in order to identify suspicious transactions
  • Investigating suspicious transactions to identify potential fraud
  • Trend analysis based on investigation outcomes
  • Investigation of disputed transactions/accounts
  • Identifying syndicates based on transactional data
  • Obtaining necessary supporting documents and filter potential fraudulent transactions

 

 Efficiency and productivity

  • Delivering high standard of work within agreed SLA’s
  • Effectively manage fraud database

 

Relationship management

  • Managing client and stakeholder relationships with supervision
  • Actively seek to expand current external fraud partners

Customer service

  • Providing current and prospective customers with excellent service
  • Adhering to agreed SLA’s

 

Qualifications & Accreditations

  • Grade 12 / Matric or equivalent

Experience & Skills

  • 1-2 Years’ experience within the fraud environment
  • I2/Ibase user experience
  • MS Office (Excel,Word, Outlook)
  • Computer literate

Attribute & Behaviours

  • Energetic with a positive attitude
  • High stress tolerance
  • Ability to work independently as well as well as within a team
  • Excellent telephonic manner
  • Good analytical ability and attention to detail
  • Good decision making skills
  • Planning and organising
  • Accountability
  • Business awareness
  • Information monitoring
  • Resilient and change orientated

How to Apply

Click here to apply online

 

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