iStores Call Centre Agent Needed

To provide before & after sales service to customers and resolve issues and or queries on products available at the iStores.

Responsibilities:

• Customer Service: Answers all calls professionally as per the require company standard,
• Handles and resolves customer complaints,
• Identify and escalate priority issues,
•  Provide product, services and operational information,
• Follow up on customer queries where necessary, Provides feedback on the effectiveness of policies and procedures within the iStores,
• Follows up and reports on all customer purchases in the iStore.

Administration:

• Keeps call log,
• Completes all necessary related reports,
• Updating existing database.

Apply Online

All shortlisted applicants will be contacted within a two week period from application date.