Operations Manager at Nando’s

Job Title Operations Manager
Department Technical Operations
Job Type Permanent
Reporting To (Job Title) Head of Technical Operations
Number of Positions 1
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Johannesburg
Nandos Casa
Job Description Nando’s is looking for a senior individual for a an Operations Manager role within the Technical Operations Department. This individual need to have strong food experience and traceable references.

To provide the technical operations support required to ensure the efficient and effective production and serving of high quality food.
Minimum Requirements EDUCATION/QUALIFICATION
– National Diploma in Food Technology/Operations Management/Food Science/Hotel Management or equivalent NQF Level 5 qualification
– Bachelor’s degree in Food Technology/Operations Management/Food Science/Hotel Management or equivalent NQF level 6 qualification (Preferred)

EXPERIENCE
– 5 – 10 years restaurant management experience or 3 -5 years operations management experience in an FMCG environment
– Experience in managing and running a business
– 10+ years restaurant management experience or 5+ years operations management experience in an FMCG environment (Preferred)

KNOWLEDGE AND SKILL
– Knowledge of restaurant operations including people, product and customer processes (Advanced)
– Knowledge of quality management processes (Intermediate)
– Knowledge of Business and financial acumen (Intermediate)
– Knowledge of food, health and safety legislation and regulations (Intermediate)
– Knowledge of work flow efficiencies (Intermediate)
– Knowledge of the QSR business model and product efficiencies (Preferred) (Advanced)
– Procedure writing skills (Advanced)
– Communication skills (Advanced)
– Microsoft Office Skills (Intermediate)
– Analytical and Investigatory skills (Intermediate)
– Project Management Skills (Intermediate)
– Report Writing skills (Intermediate
Duties & Responsibilities COMPLIANCE DOCUMENTATION AND TRAINING
Descriptor:
– Reviews and updates the recipe and SOP database in the technical operations library and effects these changes in the online operations manual on a continuous basis and communicates changes to all relevant stakeholders
– Writes operating briefs and Standard Operating Procedures (SOP’s)
– Continuously improves the content of the SOP’s
– Provides SOP training to Learning and Development in order for them to provide training throughout the system

OPERATIONAL SYSTEMS AND PROCESSES
Descriptor:
– Provides operational guidance to the development and implementation of the department’s strategies, policies and practices
– Improves the operational systems and processes in order to achieve improved management reporting and information flow
– Investigates and trials the viability of new/enhanced product and packaging initiatives
– Develops and implements initiatives geared toward operational excellence, including long-term planning and project management

OPERATIONAL SUPPORT
Descriptor:
– Provides support and guidance to the restaurants within Southern Africa on all matters pertaining to food products and packaging, cooking processes and equipment used for the efficient preparation and serving of food
– Provides feedback to the restaurant support functions i.e. HR, Marketing, IT, Finance, CIC, Procurement, Business Development, Restco and Technical Operations on new initiatives and improvements
– Acts to ensure that food going into and coming out of the restaurants is of the highest quality
– Evaluates and monitors the packaging quality to ensure that it is of the quality that can hold the food and deliver it to customers in top quality
– Streamlines kitchen efficiencies to ensure that food can be provided food quickly, efficiently, and best quality possible while maintaining safety quality standards
– Participates in the NPD process and the launch of new products into the system
– Provides feedback to the greater technical operations team

PROJECT SUPPORT
Descriptor:
– Participates in multi-disciplinary projects
– Communicates with various stakeholders throughout the duration of the project to keep them appraised of project status
– Facilitates the interaction between multiple stakeholders, to ensure that all stakeholders have a common understanding of where the project is at

REPORTS
Descriptor:
– Provides project reports to relevant stakeholders
– Compiles and distributes monthly project summary sheets
– Compiles and distributes trial reports as and when required