Apply for MTN Employee Service Centre Administrator Position

Posted on :

18 Jul, 2017

Category :

Call Centre Jobs in South Africa

Job Title Employee Service Centre Administrator
Location Roodepoort, ZA
Organization Name MTN
Department Description
Mission/ Core purpose of the Job: To maintain excellent external customer support by providing service for HR general and self service queries by ensuring that the system environment is maintained with data integrity, as well as supporting HR in terms of optimal operation.
Brief Description
• Employee database administration and support
• Employee Service and Satisfaction
• Employee Support
Detailed Description
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Task Complexity:

Database Administration and Compliance –Customer –Weighting 10
• Capture ,maintain and ensure data integrity of all permanent ,contractors and temps records on the Oracle HRMS database
• Monthly data report clean up (ID ,jobs ,etc)
• Updating and supplying reports to HR ,Line upon request
• Creating and maintaining jobs and positions in Oracle

Benefit Administration – Internal Processes-Weighting 30
• Compliance ,maintenance ,updating and ensuring that the benefits are updated correctly in Oracle
• Processing of benefits against employee records
• Auditing and verifying correctness and completeness of benefit forms to all third parties
• Handling ,reporting and providing support for benefit queries

Payroll Processing, Updating and Reconciliation-Internal Processes-Weighting 35

• Capturing and maintaining staff movement on the Oracle HRMS database .This includes all recurring elements not limited to salary increases, new employees, transfers, resignations, change of banking details ,etc.
• Verifying accuracy and adhering to policy and process compliance as outlined by HR and remuneration polices and principles.
• Balancing of payrolls
• Producing reports in respect of balanced payrolls
• Correcting and updating errors as produced by the capturing and updating of payroll elements

Support and Queries-Customer-Weighting 15

• Providing support to the employees via the HR Online Support box .This includes password re-sets ,etc
• Assisting and providing support to other general queries
• Providing confirmation of employment
Supervisory / Leadership / Managerial Complexity: None

Role Complexity:
• Input to mapping and optimisation of system and data administration processes
• Support of ORACLE HRMS users
• Customer service and support
Lateral Dimensions:
Creativities (improvement/innovation inherent) Improvement of throughput and accuracy

Vulnerabilities (control span)
 Invalid / not approved parameter table updates
 Incorrect HR information
 Poor client service philosophy
Payroll does not balance / reconcile

Responsibility towards:
 direct reports None
 matrix reports OD Projects
 key customers ORACLE HRMS users, HR, employees
 key suppliers None
 relations All departments within MTN that is using ORACLE HRMS or has general HR or Payroll queries
Discretionary Space:
Independent thought and Judgment:. Responsibility up to advising on optimisation and preparation of proposal for approval.

Authorities: None

Job Requirements
Minimum Requirements –
Education: Diploma in Human Resources
• Minimum of 2 years in area of specialization
• ORACLE HRMS essential
Training: MS Office, particularly MS EXCEL
Additional Details
Head – Big Picture Focus (5)
• Solution Provider – Executes task in relation to tactical plans
• Problem Solver – Learns from others and draws on past experience to solve challenges
• Quality Enabler – Executes on commercial practices and identifies areas of continuous improvement

Heart – Emotionally Intelligent (15)
• Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours
• Caring People Employee – Is self-aware and takes accountability own personal development to realise full potential
• Relationship Manager – Champions the MTN brand

Hands – Results Focused (60)
• Results Achiever – Delivers individual results and support team objective
• Operationally Astute – Organizes work to deliver on daily priorities and plans
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
Standard working conditions

KPA Quality Standards
• Correctness and integrity of ORACLE HR and Payroll data
• Turnaround time of support queries.
• Deadlines for Payroll handover

How to Apply

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