Posted on :
4 Nov, 2021
4 Nov, 2021
Managing the customer portal by coordination and control of the administrative and operational functions of the Service Support Centre (SSC), the Emergency Communications Centre (ECC) and the Disaster Management Emergency Operations Center (EOC) for Breede Valley Municipality to enable the effective and efficient service delivery according to applicable legislative requirements.
Job Title: OFFICER CALL CENTRE
Location: Worcester, Western Cape, South Africa
Reference #: None
Contract Type: Permanent
Salary: R 289,327.78 – 375,565.28 Annually
To ensure effective and efficient SSC, ECC and EOC for BVM. To ensure technical functionality of SSC, ECC and EOC. To ensure quality call centre services to all clients in the Breede Valley Municipal area. To ensure that service delivery objectives, through the provision of accurate and up-to date information which enables complaints/ queries to be attended to by operations within the specified turnaround time, are met and to ensure effective record keeping of complaints and be able to provide accurate feedback to managers and ward committees for purposes of annual reportage, departmental statistics etc. To ensure that accurate estimates are prepared in relation to requirements enabling the department to contribute positively towards meeting objectives and sustaining the quality and standards of service delivery. To ensure routine procedural documentation are completed and submitted for processing in accordance with laid down guidelines. To ensure that enquiries are professionally attended to and the necessary guidance or guidelines in terms of procedures accurately communicated to enable compliance.
To ensure efficient communications with all stakeholders. To ensure that human resources needs are identified and attended to, supporting the accomplishment of laid down objectives and compliance with specific standards in terms of productivity and performance.
Requirements: Relevant tertiary qualification in Customer Care/Public administration; Code B Driver’s license, Excellent computer skills (MS Word), In-depth knowledge of different software systems, Proficient in at least 2 of the 3 official languages in the Western Cape, Good communication and conflict handling skills, Knowledge of municipal functionalities, People management skills, interpersonal and communications skills, Able to investigate and respond to customer complaints, Handle extraordinary issues patiently and calmly, Organize and prioritize a complex workload and to work strictly in terms of deadlines, Strong verbal and communications skills, Candidate will be evaluated by undertaking an inbox test evaluation comprising of written test and scenario-based computer and practical evaluation, Attention to detail.
Experience: 3-year relevant experience in a municipal environment.
1.Please read the conditions carefully, only those who comply with the conditions will be considered.
2.The Municipality is an Equal opportunity employer and as such will observe the requirements of the employment equity act and its EE plan. Females and People with disabilities are encouraged to apply.
3. Note that BVM is using a new Recruitment Portal which is an online portal.
4.Please click on the link to register. https://bvm.jb.skillsmapafrica.com/
5.To apply in assured confidence, please do so online via the link. https://bvm.jb.skillsmapafrica.com/
6.For enquiries contact the . For enquiries contact the Human Resource Office at 023 348 4961.
All applications should reach us by 18 November 2021 at 13:00
Application Deadline: 18/11/2021
Please note that
*Only online applications* No late applications will be considered * No faxes, hand delivered and e-mailed applications will be accepted * If you have not heard from us within 60 days of the closing date, please accept that your application has been unsuccessful * Canvassing with Councillors or any other decision-maker is not permitted and proof thereof will result in disqualification * Fraudulent qualifications or documentation, will immediately disqualify any applicant.
The Municipality reserves its right not to make an appointment.