Posted on :
23 Jul, 2015
23 Jul, 2015
Special Requirements: Shift work is required
Customers
• Subscribers
• Customer Services Representatives
• Call Centre Managers
• Call Centre Supervisors
• Affiliated departments
• Call Centre staff
Outputs
• Effective management of staff
• Plan resources
• Coach and constantly evaluate staff
• Manage Call Centre evaluations
• Provide updated feedback to managers and staff
• Effectively recruit staff
• Set and maintain departmental standards
• Monthly reports
• Approved journals
• Conduct staff meetings
• Manage call Centre administration
Education & Experience
• Matric is essential
• 3-5 in a contact centre environment
• 3-5 years’ experience in managing a team of +10 employees
• Tertiary qualification will be an advantage
Job Title | Contact Centre Team Leader |
Company | MultiChoice |
Location – Country | South Africa |
Location – Province | Gauteng |
Location – Town / City | Randburg |
Job Type | Permanent |
Equity Status | African, Coloured and Indian candidates |
How to Apply
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