Posted on :
22 Dec, 2022
22 Dec, 2022
Job Title: Manager: ICT Support Services
Location: Tshwane (Pretoria)
Duties & Responsibilities:
We are looking to appoint an experienced Manager: ICT Support Services to manage (plan, organise, lead and control) the ICT Infrastructure Sub-Unit which includes developing, maintaining, supporting, backup and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications and telecommunications systems.
Key Performance Areas:
Benchmark ICT Infrastructure best practices and advise on ICT policy development
Develop and implement ICT Infrastructure standards, guidelines and procedures in line with approved requirements
Manage ICT Infrastructure Security which includes ICT Disaster Recovery and Service Continuity Plans
Manage ICT infrastructure finance and procurement in line with ICT strategic and security plan.
Manage outsourced ICT Infrastructure Services through Contracts and Service Level Agreements
Develop and manage implementation of ICT Infrastructure capabilities and technology architecture
Manage the implementation of ICT infrastructure projects
Matric and a B. Tech or Bachelor’s Degree in Information and Communication Technology coupled with recognised industry certifications.
Honours Degree (NQF Level 8) or Postgraduate Diploma in Information and Communication Technology coupled with recognised industry certifications added advantage.
6-8 years’ experience in ICT environment of which 3 years should have been at Team Lead level with proven track record of maintaining ICT Infrastructure.
Comprehensive experience as an ICT Infrastructure management specialist with a wide variety of skills to align ICT Infrastructure with the strategic direction of an organisation
Prior experience in network management, scripting and system administration
Thorough knowledge of developments in the ICT industry
Understanding of ICT governance frameworks and quality standards e.g. COBIT and ITIL
Knowledge of ICT acquisition processes and principles.
Leadership and Influencing
Managing a Team
Policy Development and Adherence
Problem-Solving and Decision-Making
Planning and Organising
Monitoring and Evaluation
Package & Remuneration:
R 742 993 – R 874 110