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The IT Online Support Lead will be responsible for leading and supervising the online solutions support team; in the planning, installation, configuration, designing and supporting of various business mobile applications, products, technologies, and web solutions; as well as enhancements to existing products and solutions to ensure sustained and optimal performance in line with business needs; in a manner that is professional, reliable, and in line with business and regulatory requirements. This will include designing and producing logical and technical specifications derived from functional requirements to further enhance these systems.

The IT Online Support Lead will also oversee the design of components and relevant databases; and the administration, monitoring, maintenance and updating of the systems to ensure sustained and optimal system performance to enable the effective use and application of the systems within the business.

This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives

Job Title: IT Online Support Lead
Location: JHB – Northern Suburbs
Reference: JHB002905-LF-1

Job Summary:
Duties & Responsibilities:
Job Scope & Responsibilities:
Internal Stakeholders: Central Specialist Teams; Central IT Team; Central Business Support Team; Central Compliance Team; Unit GMs; Unit Gaming Teams
External Stakeholders: Vendors, Suppliers Job Scope & Responsibilities
Collaborate with the business support development team to receive and prioritise briefs from business to design, deliver and support business applications, and deliver each element to specifications to support business requirements across the business
Provides technical expert advice for any development, integration and other technical support issues around mobile solutions for business operations
Oversees the development, new design concepts, perspectives and ideas, defining and updating mobile technical specification requirements to meet business requirements
Facilitate integrations between IT and business requirements, translating business requirements to technical requirements for mobile applications and products
Facilitate brainstorming sessions to share new design concepts, perspectives and ideas, defining and updating IT technical specification requirements to meet business requirements
Collaborate with the team in constructing the concept, plan and layout, ensuring the team understands and follows existing standards
Oversee the technologies, tools and techniques used within the team and resolve escalated technical issues
Manage the framework, system architecture and governance standards with regards the technical design and development of various IT applications, in alignment with strategic objectives and plans
Supervise the team in designing and developing components for various business applications systems to enable internet/intranet applications in line with best development practices and ensuring the delivery of quality software
Quality assure and test solutions before delivery to the business
Manage the relationship with the support team around any obstacles, challenges or delays
Report on completed projects, costings and progress against pre-defined budgets and deadlines
Be an ideas bank of innovation and concepts to be used as a foundation for various business requirements to improve system / application performance
Commission, edit and test solutions developed by third-party service providers when required ensuring it meets business specifications and standards
Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline
Manage SLA to deliver to internal customers around technical requirements and support.

Minimum Requirements:
BTech or Equivalent
Accredited vendor training on various programming languages Experience
Minimum of 10 years’ experience within the IT industry including 5 years supporting and administering web and mobile applications or similar business application solutions
Experience with supporting Oracle & SQL databases
Advanced knowledge on various programming languages
Competence in the major mobile operating systems, i.e. Android, iOS and Windows
Experience in business process enablement and technical support for large scale application solutions

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