Posted on :
23 Jan, 2015
23 Jan, 2015
Minimum Qualification Requirements
• Grade 12
• Human Resources Qualification , training as a Service Centre Agent
Related Experience:
• Preferably 1-2 years of working experience in customer service, telemarketing,, call centre or
• Any other related role that requires frequent interaction with customers
Skills and Competencies
Functional Competencies
• Bilingual
• Understanding of Human Resources or Finance governance documentation, i.e. Directives, Policies. Standards, Procedures and Practices including Eskom’s condition of service
• Knowledge of SAP Human Resources or Finance systems.
• Excellent customer service relations skills
Generic Skills
Accuracy:
• Ability to make a sound judgement and then passes information to appropriate individuals Integrity
• Confidentiality- highly ethical
Resilience:
• Excellent telephone etiquette
• People Skills
Key Responsibilities
• Telephonic and Electronic Walk-in Centre: Resolve issues, attend to queries and provide information to customers
• Customer Service Relationship Management
How to Apply
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