Michelle Tuck cc t/a Staff Solutions Recent Available Job Recruitment- Apply Now!

Staff Solutions is a bespoke recruitment agency founded in 2004, with a national footprint.  Our team provides both permanent and temporary recruitment services to the majority of industries/sectors throughout South Africa.  We are open to international recruitment too.  Staff Solutions offers “old-fashioned recruitment ethics and values “, in an advanced technological environment.  We pride ourselves in keeping up to date with technological advances, but still retain the personal touch with both our clients and candidates.  If you are a General Manager or a General Worker, your application is important to us.

 

 

 

 

Job Title: Customer Service Agent
Location: East Rand
Salary: Market Related
Job Type: Permanent
Sectors: Automotive
Reference: E.L001633/HA

 

Vacancy Details

Employer:

Our client in the Automotive (Truck) Industry is seeking a Customer Service Agent to join their team at their HQ in Johannesburg.

Job Description:

• Manage large amount of incoming/ outgoing calls.
• Generate red alerts and escalation to higher management within reasonable time frame.
• Building sustainable relationship and trust with customer through interactive communication.
• Obtain accurate valid and complete information by using the correct tools supplied.
• Meet customer team targets.
• Keep records of customer interactions and process customer complaints and file documents.
• Follow communication procedure, guidelines and policies set by the Company.
• Handle customer complaints and provide appropriate solution and alternatives within the time limits.
• Follow up and ensure case is resolved within the time frame.
• Go the extra mile to engage with the customer to resolve his complaint.

 

Minimum Requirements: Personal Attributes:

• Matric or higher tertiary qualification
• Code 8 license
• Minimum 2 years in similar role
• Read, Write and Speak English
• Proven customer support experience or
• experience as a Client Service Representative
• Strong phone contact handling skill and active
• listening
• Familiarity with CRM systems and practices
• Excellent communication skills

 

Personal Attributes:

• People first attitude
• Technical and critical writing
• Empathy
• Ability to use positive language
• Clear communication skills
• Understand the customers point of view
• Seek a solution
• Remain calm and collected

 

To Apply

Click Here!

Application Deadline: December 07 2023