HomeChoice Recruits Fraud Agent x 6 Positions

Key Performance Areas

Investigations / reducing risk

• Analysing data in order to identify suspicious transactions
• Investigating suspicious transactions to identify potential fraud
• Trend analysis based on investigation outcomes
• Investigation of disputed transactions/accounts
• Identifying syndicates based on transactional data
• Obtaining necessary supporting documents and filter potential fraudulent transactions

 

 Efficiency and productivity

• Delivering high standard of work within agreed SLA’s
• Effectively manage fraud database

 

Relationship management

• Managing client and stakeholder relationships with supervision
• Actively seek to expand current external fraud partners

Customer service

• Providing current and prospective customers with excellent service
• Adhering to agreed SLA’s

 

Qualifications & Accreditations

• Grade 12 / Matric or equivalent

Experience & Skills

• 1-2 Years’ experience within the fraud environment
• I2/Ibase user experience
• MS Office (Excel,Word, Outlook)
• Computer literate

Attribute & Behaviours

• Energetic with a positive attitude
• High stress tolerance
• Ability to work independently as well as well as within a team
• Excellent telephonic manner
• Good analytical ability and attention to detail
• Good decision making skills
• Planning and organising
• Accountability
• Business awareness
• Information monitoring
• Resilient and change orientated

How to Apply

Click here to apply online