Peppa Placements Ongoing Job Vacancy – Apply Now!

Our ICT client based in Somerset West, Cape Town is looking to employ a T2 Support Technician.

Job Title: T2 Support Technician (CAPE TOWN)
Location: Somerset West

Job Summary:
Duties & Responsibilities:
Systems Support Tier 2 Technicians are an integral part of the success that encompasses the SOC Infrastructure team within the company. System Tier 2 Techs are responsible for tickets regarding our client’s infrastructure that require escalation to a specialist level technician. They are responsible for ensuring critical issues are resolved to client satisfaction, meeting service level agreements. This position is a hands-on technical role that comes with many benefits such as working with an innovative team, a strong focus on goal achievement, integrating the latest technologies and working in an ever changing fast-paced environment.

Provide effective and efficient 2nd level response fault/ticket and management of the company’s external and internal Customers, resolve 2nd level issues and escalate issues to T3 Support Technicians.

Main responsibilities also include:
Network monitoring
Provide effective and quick response
Clear and consistent internal and external communications
Responsible for in depth customer issues

Desired Experience & Qualification:
MINIMUM REQUIREMENTS:

Matric
CompTIA A+, N+ (or similar I.T. qualification)
MTCNA and/or MTCRE
2-5 years’ experience in the Telecommunications service sector
2-5 years’ experience in Desktop support
Experience with FreePBX and Asterisks
Experience with VoIP and Telephony
Basic understanding of OSPF and routing
Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, sales, vendors and peers
English and Afrikaans proficiency

Package & Remuneration:
Market Related

To Apply:

Click Here!