Fidelity Services Group Ongoing Recruitment Opportunity – Apply Now!

Posted on :

11 Oct, 2023

Category :

Security Jobs in South Africa, Technician Jobs in South Africa

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.








Job Title: Installations Technician 
Location: Cape Town West Coast
Salary: Market Related
Job Type: Permanent
Sectors: General, Security
Reference: 70754


Vacancy Details



REPORTS TO: Technical Manager



  • Matric or equivalent
  • Minimum 5 years’ experience as an alarm technician
  • Extensive programming, wiring, installations and fault finding experience



  • Valid driver’s licence essential
  • Must be PSIRA registered (Grade E)
  • Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
  • Knowledge of CCTV, Intercom systems and access control advantageous
  • Able to work standby as and when required



  • Installations
  • Servicing
  • Investigations
  • Operations
  • Technical Trainer


  • FADT customers
  • Suppliers


Duties (Technical):

  • Perform alarm installations as per quotation
  • Program alarm panels / system as per specifications
  • Issue clients with quotes on site for additional equipment if necessary
  • Plan the cable runs with the wireman
  • Obtain customer codes before attending a call daily and when on Standby
  • Complete handovers
  • Complete invoices and job cards after every installation
  • Provide feedback to Manager / Supervisor and Call Centre upon completion of a call


Performance Standards (Technical):

  • Ensure that installation corresponds to Sales Rep’s quotation
  • Ensure that alarms are programmed according to FADT prescribed standards
  • Ensure that the correct details are quoted
  • Adhere to SHE requirements at all times
  • Ensure that the correct customer details are obtained prior to attending the call
  • Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
  • Ensure that feedback is provided timeously to the relevant parties


Duties: (General):

  • Download cites every morning
  • Keep stock up to date and assist storeman with stock take
  • Keep the company vehicle clean
  • Submit petrol slips


Performance Standards (General):

  • Ensure that stock is up to date at
  • Ensure that stock is up to date at all times and report any discrepancies
  • Ensure that the company vehicle is clean at all times
  • Ensure that petrol slips are submitted weekly


Competencies (technical & behavioural):

  • Action Oriented
  • Priority setting
  • Customer Focus
  • Planning
  • Interpersonal savvy
  • Approachability
  • Functional / Technical Skills
  • Delegation
  • Action orientated
  • Informing
  • Planning


To Apply

Click Here!

Application Deadline: October 11 2023

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.


Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.


Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

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