Quest Staffing Solutions Recent Job Recruitment – Apply Now!

We’re URGENTLY seeking and experienced Client ICT / IT Service Management ITIL qualification/experience – 6 – 12 Months Contract – Eastern Cape . To ensure continuity and quality of service to EBU high net worth customers.

Job Title: Client ICT / IT Service Management
Location: Eastern Cape

Job Summary:
Duties & Responsibilities:
Fast moving industry with constantly changing business requirements and technologies
Fluid complexities of customer expectations and demands
Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
Highly dynamic and fluctuating Telecommunications and ISP industry
Ensure escalation management processes and procedures in relation to the internal management structures
Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
Problem management – identification and tracking to closure root causes for non- SLA compliant incidents
Ensure communication to client on impacting incident progress.
Customer name/address changes (bill to, ship to, registered office)
Contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
Ensure customer engagement agreement and documented for Business continuity purposes
Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals
Manage operational governance with client, including governance contacts,

Desired Experience & Qualification:
Matric plus

MUST IT QUALIFICATION:
ITIL foundation certificate /EXPERIENCE
Minimum 3 years Service Management Experience
Minimum 5 years in MOBILE / Telecommunication industry, enterprise based and Fixed line opco
Network and Product training
CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS

Package & Remuneration:
Salary: R176 per hour (8 hours a day)
Contract: 6 – 12 months
MUST BE AVAILABLE IMMEDIATELY
MUST BE CURRENTLY LIVING IN EASTERN CAPE
Interested?
If interested, please apply directly through Pnet or email us directly at [email protected]
N.B If emailing us directly, remember to insert “Client ICT / IT Service Management – EASTERN CAPE” in the email subject line, for consideration, and state which area you are applying for.

To Apply:

Click Here!