The Nal’ibali Trust New Available Recruitment – Apply Now!

Posted on :

6 Sep, 2018

Category :

Call Centre Jobs in South Africa

The Nal’ibali Trust is a national reading-for-enjoyment campaign that seeks to spark and sustain a culture of reading. Since 2012, Nal’ibali has trained adults to launch and run reading clubs for children.

The Nal’ibali call centre handles inter-departmental network support and research projects on the wider Nal’ibali network to maximize Nal’ibali’s nationwide footprint and support to our FUNda Leader network. The survey-based projects are captured on our cloud-based Salesforce CRM system.

Job Title: Call Centre Agent
Job Location: Cape Town

We are looking for someone to:

  • Conduct phone calls to the wider Nal’ibali network.
  • Capture data from phone calls efficiently and accurately.
  • Meet our quality assurance standards.
  • Log outcomes of calls and ensure next steps are followed through.
  • Ensure daily and weekly targets are met and calls are completed to a high standard.
  • Troubleshoot and proactively problem solve with team members as issues arise.

Person spec:

  • Minimum 1-year outbound call centre and/or phone-based survey/research experience.
  • Relevant tertiary qualification.
  • Speedy and accurate typing and data capturing skills.
  • Focused, efficient person, able to meet deadlines in a fast-paced environment.
  • Eloquent and friendly person who will present a positive impression of Nal’ibali.
  • Fluency in more than one South African language; fluency in Afrikaans, Sesotho, Sepedi, Setswana and/or Xitsonga strongly preferred.
  • Prior experience working with databases preferred; prior experience working with Salesforce CRM platform desirable.
  • Available to start immediately.

To apply, please forward your CV and a brief motivation to [email protected] by 7th September 2018

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