Collections Agent Needed at Capitec Bank

To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt.

Qualifications

National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience 1 – 2 years collections experience in a collections call centre

1 – 2 years’ experience on Predictive Dialler, Tallyman collections system and Avaya soft phone
Knowledge and skills Call centre processes and procedures, customer care and service protocol

Communication skills (verbal & written) in English and Afrikaans

Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level

Emotional resilience

Ability to speak an African Language an advantage

Good Listening and comprehension skills

Telephonic skills

Conflict management

Attention to detail and high level of accuracy

Negotiation skills

Ability to work independently and as part of a team
Additional Requirements Ability to work in an open plan environment

Willing and able to work extra hours, outside normal business hours as and when required

Willing and able to work shifts within a 45 hour work week (Monday – Sunday)

Clear criminal and credit record

How to Apply

Click here to apply online