The role is to ensure the onboard safety of our customers and provide a 5 star Customer experience on-board in line with SAA Customer Services Standards.To effectively perform this role Cabin Crew Members need to adhere to standard operating procedure and are accountable to the IFSC/SCCM on all aircraft. To effectively resolve all conflict and disputes for our customer.
Grade 12 or equivalent qualification at NQF level 4
Relevant diploma / degree at NQF level 5 will be an advantage
Fluency in English is essential
Foreign Language Crew: An additional language to English, preferably Mandarin or Hindi or French is required. These Crew Members will be rostered to operate solely on the designated routes
Must be able to swim
A minimum height of 1.58m required
A maximum body mass index (BMI) of 25 for Females and 28 for Males
CCM qualified (CAA qualification) will be an advantage
Current and Valid medical (DD50) will be an advantage
A minimum of 2 – 3 years commercial experience in a customer value chain/operations environment in an Airline Industry is essential
Ensure cost containment measures are practiced onboard
Conduct Duty Free Sales onboard all international flights
Render a high quality service to Customers and Crew according to the service standards expected at SAA
Effectively resolve all conflict and disputes for Customer before disembarkation on all flights
Responsible for the safety of Customers and Crew
Assist with on-board emergency situations
Render 5 star quality service to Customers
Maintain sound interaction between Customers, Flight Deck and Crew
Assist in maintaining Crew well-being
Assist with Standard Operating Procedures (Safety, Security and Service)
Ensure all Customers are treated with dignity and respect
Report all non-compliances to Company Standards to the Commander, Senior Purser and/or Purser or Crew Manager
Set priorities appropriately to ensure that work outputs are timely and of the highest quality
Operate independently and receive management direction as appropriate
Maintain a healthy and safe place to work by complying to set standards, rules and regulations
Ensure compliance to relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates into
KNOWLEDGE AND SKILLS
Knowledge of and experience in the SAA Airport Operations and Voyager will be an advantage
Problem solving and conflict resolution skills
Excellent time management skills
Planning and Organising skills
Excellent communication skills(verbal and written)
Ability to work well in a team environment
Passion for serving
Attention to detail
Emotional intelligence with a focus on empathy
Optimism and Adaptability
Strong customer service orientation with ability to deliver consistent, excellent service
Proactive, Initiative and Enthusiastic
Organisational Resilience and ability to manage pressure
Trustworthy and Reliable
Effective interpersonal skills
Ability to handle difficult customers
PLEASE NOTE THE FOLLOWING:
The onus is on the applicant to prove that he/she meets the minimum requirements, therefore please ensure that your CV is detailed enough, in other words, makes reference to qualifications, knowledge, skills, experience (inclusive of duties, tenure, designation etc.) and attributes.
Please note that no applications will be accepted without a certified copy of the applicant’s ID and all relevant qualifications.
Closing date will be on 2013-12-24 at 15H00 Please be mindful of the closing date as NO late applications will be considered.
Applicants will go through a comprehensive assessment process which may include competency and/or psychometric assessments;
Applicants will undergo pre-employment checks i.e. criminal, credit, reference, authentication of qualification etc.
SAA is committed to Employment Equity. All appointments will be made in this context.
SAA reserves the right not to make an appointment to any of the positions contained in this advert.
Queries relating to the above positions may be directed to the relevant HRBP.
Should you not receive a response in 21 days, please consider your application unsuccessful.
Closing date: 2013-12-24