Assupol Life Recent Job Recruitment – Apply Now!

Posted on :

24 Nov, 2021

Category :

Administrative Jobs in South Africa

To lead the service desk team, administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.





Job Title: Team Leader: Service Desk
Location: Menlyn, Gauteng, South Africa
Reference #: TLSD
Contract Type: Permanent
Salary: Market Related

Job Summary:
1.Provide first line support to users
•Lead the Service Desk Team
•Ensure that calls are addressed in a timeous manner
•Work closely with the Technical Support team
•Good communication skills
•Provide input to management reports
•Register incidents
•Provide first line support to user (TCF)
•Escalate incident to second line support
•Monitor the status and progress towards resolution of all open incidents
•Keep affected users informed about the progress (TCF)
•Escalate the process to management level if not attended to within the set timeframe (TCF)
•Confirms and closes resolution of incidents
•Conduct quality control checks on service provider (TCF)
•Send out general communication notices to the company

•Diploma in IT (Advantage)

•Call Centre/Customer Service Certificate
•A +
•N+ (Advantage)

•2 Years’ experience in customer service
•1 Years’ experience in an IT environment

To Apply:

Click Here!

Application Deadline: 07/12/2021

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