Posted on :
24 Nov, 2021
24 Nov, 2021
At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitized. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector
Job Title: Customer Relationship Consultant (Cape Town)
Location: Cape Town, Western Cape, South Africa
Reference #: B173
Contract Type: Permanent
Salary: Market Related
The Customer Relationship Consultants’ aim is to build and maintain existing relationships as a retention strategy; developing and promoting the Company and its various offerings, and market any new developments to existing and potential clients
Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
Customer Relationship Development / Prospecting:
Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
Customer Needs Clarification:
Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.
Customer Relationship Management (CRM) Data:
Monitor team members’ use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
Work Scheduling and Allocation:
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
Organize and prepare complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarizing data for special reports.
Sales Opportunities Creation:
Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Sell Customer Propositions:
Identify the products or services that best meet the customer’s stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building:
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Plans and Aligns
Sales Planning and Coordination
Planning and Organizing
Data Collection and Analysis
Customer System Operation
Customer Service Delivery
Customer and Market Analysis
Experienced practitioner able to work unsupervised (13 months to 3 years)
Application Deadline: 07/12/2021