Business Connexion (BCX) Jobs: Operations Manager

Posted on :

4 Nov, 2010

Category :

Administrative Jobs in South Africa

Business Connexion (BCX) is a black empowered integrator of innovative business solutions based on information and communications technology (ICT). We run mission-critical ICT systems and manage products, services and solutions for JSE listed and key public sector organisations, parastatals and medium-sized companies. Business Connexion (BCX) South Africa recruits Operations Manager

Reference Number: MJPC/21695

Job Title: Operations Analyst: Monitoring

Vacancy Category: Project Consultant

Business Area: Western Cape

Location: Stellenbosch

Job Grade: CL

Reports to: Line Manager

Positions available: 1

Closing Date: 15/11/2010

Roles & outcomes:
– Receives and logs requests for support from help desk.
– Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
– Ensures log entries of user contacts provide a corpus of knowledge for the resolution of subsequent faults and problems.

Knowledge, skills and competencies:
Essential (must have):
• Computer And Information Literacy;
• Interpersonal Skills;
• Microsoft Office Product Suite;
• Telephone Etiquette;
• 1st line IT telephone support experience;
• Prior Server Monitoring experience.
Desirable (nice to have):
• A+;
• N+;
• Busy studying towards MCSE.

Education & experience required:
– Grade 12, NQF Level 4.
Job Experience:
– 1 to 2 yrs relevant experience.

Travel: No

EE Policy:
This vacancy and the subsequent shortlisting of applicants will be done in accordance to Business Connexion’s drive towards transformation and compliance in terms of the Employment Equity Act.

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