Posted on :
27 Jul, 2015
27 Jul, 2015
To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt.
Qualifications
National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience 1 – 2 years collections experience in a collections call centre
1 – 2 years’ experience on Predictive Dialler, Tallyman collections system and Avaya soft phone
Knowledge and skills Call centre processes and procedures, customer care and service protocol
Communication skills (verbal & written) in English and Afrikaans
Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level
Emotional resilience
Ability to speak an African Language an advantage
Good Listening and comprehension skills
Telephonic skills
Conflict management
Attention to detail and high level of accuracy
Negotiation skills
Ability to work independently and as part of a team
Additional Requirements Ability to work in an open plan environment
Willing and able to work extra hours, outside normal business hours as and when required
Willing and able to work shifts within a 45 hour work week (Monday – Sunday)
Clear criminal and credit record
How to Apply
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