Compliance Officer Vacancy at MTN South Africa

Posted on :

4 Apr, 2014

Category :

Telecom Jobs in South Africa

Job mission
To conduct audits of Branded Retail Stores (Owned and Non-owned) and to ensure the use of sound risk related disciplines within the consumer environment whilst providing a seamless and customer centric experience within Branded Retail Channel.

To utilise operational risk and compliance frameworks, in order to mitigate risk and fraud in Branded Retail Channel.

To ensure best practice in risk compliance within the channel in alignment with organisational strategy.


KPA duties

· Develop a call cycle to ensure monthly visits to all Branded Retail Owned and Non-Owned stores.

· Develop quality assurance checklists and report back documentation and mechanisms required to perform quality assurance role.

· Perform quality checks on Branded Retail Owned and Non-Owned stores to ensure that all policies, processes and procedures (PPP’s) with regard to Stock Control, Cash Management, Customer Services, Sales and Security is fully implemented and operational in stores.

· Identify gaps on non adherence in implementation of applicable PPP’s in stores or across the Branded Retail Channel.

· Advise / escalate to relevant stakeholders on required remedial action to ensure compliance with all PPP’s.

· Perform role of change watchdog within the Branded Retail Store environment and ensure that no major PPP’s are implemented into stores without the agreed change management process being adhered to.

· Report non adherence of PPP’s across all Branded stores and monitor that Store Managers / Store Supervisors are compliant escalating all areas of concern.

· Analyse and report on monthly stock movements per store.

· Report on all variances with regard to stock and cash management

· To conduct ad hoc stock takes as part of the audit process and produce audit reports

· Ensure that all PPP’s related to Risk management implemented are aligned to the set in Branded Retail Channel operational framework and that the workflow is not interrupted.

· Ensure that Fraud detection systems are in place and is used effectively.

· To understand, anticipate and report on changes in risk behaviour, identify root causes of risk, and escalate business risks accordingly.

· Ensure total compliance on day-to-day processes to proactively minimise the possibility and impact of common risk categories and fraud

· Minimise risk of loss through the fraudulent use of electronic processes and by ensuring sufficient controls are correctly used to identity risk and fraudulent transactions.

· Report risk matters identified in the Branded Retail Store environment with relevant stakeholders to assist with proactive risk mitigation.

· Drive best practice, continuous improvement and innovation at process and procedure level and initiate projects for business improvement.

· Identify system and process inefficiencies, make recommendations and implement change as required.

· Ensure that all audits are conducted in an objective manner without exception, irrespective of relationships with the stakeholders


Relationship building and maintenance

· Maintain good relationships with all stake holders, without compromising the audit function

· Ensure that relationships and cooperation between stores, and stakeholders do not influence the objective nature of the audit process.


Report Generation 

· Prepare data for audit reports and scores for submission to Retail Compliance Supervisors

· Report on Risk related fraudulent activity to the Retail Compliance Supervisors

· Provide inputs for the preparation of channel related process documents

· Understand the process and effectiveness of risk-related systems and fraud and report findings


Customer Satisfaction

· Ensure Operational Audit and Compliance needs and requirements are satisfied through appropriate systems, processes and procedures

· Put contingency plans in place to prevent delays and enhance the customer experience

· Adopt a proactive approach to prevent areas of risk from arising in the future

· Initiate change to continually improve all aspects of service delivery

· Drive continuous improvement as an important element of service delivery

· Deliver measurable results
Educational requirements

· Matric plus 1 year diploma or certificate in any of the following: Risk Management, Operational Auditing or Compliance


Experience required


· 1 to 2 years of Industry experience in a similar environment

· A strong knowledge of operational risk management and compliance


Skills required


· An good understanding of sales and customer service processes

· An understanding of basic finance terminology and processes (e.g. budget, expenditure, investment, loan, cash-flow, working capital, forecasting, variance analysis, cost)

· Knowledge of current and relevant legislation and regulations

· In-depth knowledge of MTN products and services

· Knowledge of risk management standards

· Knowledge of MTN business processes and procedures

· Computer Literate, including MS Office applications

· Sound understanding of MTN business

· Sound knowledge of risk mitigation and fraud detection and prevention


Skills / physical competencies: 

· Priority setting skills – able to manage time, tasks, tools and outputs in order to meet pre-determined deadlines

· Problem solving skills – practical troubleshooting

· Communication skills (written / verbal)

· Ability to coordinate and organise

· Scanning skills – to search for areas of weakness and risk

· Business acumen –understanding of the business as a whole

· Analytical skills

· Flexibility – the ability to adapt and change in the light of changing circumstances / new information

· Stress management skills


Behavioural qualities:

· Team orientation – working in an integrated team environment

· Integrity

· Focus and persistence

· Reliable and dependable

· Assertive – being tough when necessary without fear or favour

· Courage and conviction – standing firm in the required auditing process irrespective of relationships and pressure.

· Proactively drive the audit process and reporting requirements

· Focused and priority driven – staying focused amidst the multiple demands and expectations

· Attention to detail

· Highly driven and motivated individual, with strong personal presence, integrity and resilience

· Decisive

· Action-oriented
Other information
Reference No: IRC133110
Position Type: Permanent
Affirmative Action: Open to All
Additional: General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)

· Driver’s licence code 8

· Flexible working hours

· Flexibility to travel (local)

· Flexible hours driven by deadlines


How to Apply

Click here to apply online

Preference will be given to EE Candidates, in accordance with the EE Plan.

Applications close 06 Apr 2014.


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