DSTV Vacancies: System Support Agent Internship (2 Positions)

Posted on :

3 Jun, 2013

Category :

Internships in South Africa, Media Jobs in South Africa

DSTV Vacancies

DSTV South Africa is seeking for application from qualified candidates for a system support Agent internship position.

Job Context: 

  • Changing, dynamic and expanding environment
  • Multicultural environment
  • Leading edge technology
  • Business Process
  • Performance Driven Environment
  • Customer services
  • Multi currencies products/countries/people
  • Diverse business units
  • Joint ventures/Agents/Franchises
  • Developing industry and business
  • Deadline driven
  • Multi-skilled
Customers Africa Senior management
MultiChoice Africa business units (Finance, marketing, distribution, operations, credit control and customer services)
Operations Support
Operations line managers
Training Department
Outputs Prepare presentations/documents/Report/Correspondances
Scheduled and provide weekly / monthly reports
Identify and analyze new user requirements
Africa user and 3rd Party system support & maintenance
Identify user training & escalate to training dept. (IBS)
Maintained communication with Staff & Managers
3rd Party data integrity checks
Assist in 3rd Party Systems back end processes/updates
Attend SLA’s and provide feedback (in house and 3rd party SLA’s)
Completed test approaches & documentation for Africa business
Administrate relevant documents (SLA’s & vendor agreements) in the Contracts Management System
Support and maintenance of all Africa reporting platforms (including new reports, enhancements and debugging)
Provide basic to intermediate adhoc information in the form of extracts / reports.
End to end trouble shooting
Education & Experience Qualification – Matric (incl Microsoft Office)
Information Systems Diploma
Competencies A dynamic person with excellent interpersonal skills
Computer skills
Diplomacy / tact
Information seeking ability
Service orientation
Achievement orientation
Withstanding pressure
Accuracy and detail orientation
Performance Driven
Deadline driven
Business writing
Numerical and figure orientated
Problem solving
Verbal / written communication


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