Express Pros Fourways Ongoing Job Vacancy – Apply Now!

Our client is a leading telecommunications group that is aggressively growing across South Africa and the African continent is looking for a Key Account Manager to join their team

The ideal candidate will achieve revenue sales target set for the incumbent fiscal year and manage customer relationships to influence repeat business for Client

 

 

 

 

Job Title: Key Account Manager (MNO)
Location: Johannesburg

Job Summary:
Duties & Responsibilities
Manage customer engagement & Account Management

Develop and maintain high level relationships within the various Mobile Operators (C, D and E levels)to expand Client’s market share and making company the preferred partner with key clients for future business
Gather customer intelligence information specific to the mobile operator industry to understand customer better to lead customer needs conversations
Perform market and competitor analysis specific to the mobile operators
Pitch and sell company product set to new clients utilizing a strategic, Conceptualised solution selling approach
Engage the senior management on quarterly basis and or half yearly to facilitate company client top management engagement
Entertain Key Customers within budget set
Attendance of customer events and conferences to more effectively engage with key clients
Retain existing customer business through renewal of contracts
Drive and support new products, services and solutions into client account, making use of diligent; robust and thorough account management principles
Manage pre- and post-sales support to ensure seamless integration of products into client’s business

Measurables

Meet senior management quarterly / half yearly of key clients to develop client relationship
Entertain customers within budgetary constraints
Use customer intelligence information to sell more creatively to existing or new customers
95% Renewal of business from existing clients
Yearly attendance of important conferences & seminars with the ICT/Telecommunications sector to engage new or existing customers
Customer Satisfaction (100%)
Manage customer dissatisfaction (100%)

Pipeline Management:

Generate healthy pipeline opportunities, based on customer needs
Prepare an account strategy to outline the sales account plans, forecasts and pipeline management for new and existing customers
Manage Sales pipeline
Keep the pipeline updated
Create action steps against pipeline to convert into sales
Provide quotes to customers
Forecast sales accurately and assess feasibility of opportunities
Assess historical data for trends in customer purchasing
Monitor order intake velocity

Measurables:

Positive order intake against sales targets set
Prepare an accurate and effective account strategy for new and existing account portfolios
Develop healthy pipeline and keep updated on a weekly basis for INVOCOMs
Provide quotes to customers according to SLA’s

Manage internal stakeholders:

Develop and maintain strong internal relationships with key BU’s to execute deliverables on key client accounts
Present the individual client interest within company to ensure that service adjustments are done where necessary
Resolve problems and manage risk to ensure that set targets on client accounts
Run internal Virtual Team INVOCOM’s
Attend and contribute to Operational INVOCOM’s

Measurables:

Weekly or Bi-weekly meetings with internal stakeholders to develop and maintain strong relations
Resolve client queries within SLA’s by gaining buy-in or changes from internal service delivery
Weekly or Bi-weekly Virtual Team INVOCOMs

Reporting:

Perform forecasting and reporting on sales monthly and weekly or when required
Present monthly, weekly or quarterly qualified sales
Use the CRM System to generate reports

Measurables:

Accurate reports and forecasts done timeously
Budget should be prepared annually, at beginning of fiscal year
Update forecasts according to changes and highlight in INVOCOM

Administration:

Obtain customer enquiries for services and ensure that quotations are done timeously
Receiving and processing orders
Ensure ATPs are and collected from the clients on time

Measurables:

All administration duties performed accurately and timeously

Miscellaneous:

Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management

Desired Experience & Qualification:
WORKING CONDITIONS:

Office based and travel
Extended work hours where applicable

KNOWLEDGE, QUALIFICATIONS, SKILLS & EXPERIENCES:

Matric
Diploma or Degree in Sales & Marketing or related, would be advantageous
At least 3-5 years’ experience in Sales or Account Management, preferably in the Mobile Operator segment
Technical Telecom Understanding preferable
A proven track record in the closing large deals in the Mobile Operator Segment

TECHNICAL SKILLS:

General Computer Literacy:

Good working knowledge of MS office software packages

Business Acumen:

Applies commercial insight to deliver a prompt and appropriate response to business matters to influence a positive outcome

Sales Skills:

Performs planned activities to boost the sales of products and services in line with sales targets

PERSONAL ATTRIBUTES/BEHAVIOURAL COMPETENCIES

Setting Strategy:

Applies a systematic process of envisioning a desired future for a discipline and translates this vision into broadly defined goals and a sequence of steps to achieve them Engages others in a strategic vision for the future

Solution Driven:

Identifies problems, analyses problems, generates workable solutions and resolves problems according to acceptable business quality standards and to minimize workflow disruption

Performance driven:

Puts in sufficient effort to meet or exceed business and customer expectations both in terms of delivery and quality Able to act without being prompted to Demonstrates a sense of urgency, self-motivation and ownership in work Has a need for achievement Achieves results

Planning and Organising:

Provides a written account of intended future action to achieve specific objectives within a specific timeframe This explains what needs to be done, when, how, and by whom
Solution Driven

Identifies problems, analyses problems, generates workable solutions and resolves problems according to acceptable business quality standards and to minimize workflow disruption

Performance driven:

Puts in sufficient effort to meet or exceed business and customer expectations both in terms of delivery and quality Able to act without being prompted to Demonstrates a sense of urgency, self-motivation and ownership in work Has a need for achievement Achieves results

Planning and Organising:

Provides a written account of intended future action to achieve specific objectives within a specific timeframe This explains what needs to be done, when, how, and by whom

Influence:

Presents the key points of an argument persuasively coming across assertively and with credibility Makes an immediate positive impression on others and is able to change their views, attitudes and behaviors towards company offerings using written or spoken words to convey information, feelings and reasoning as and when required

Customer Centricity:

Focuses on meeting and exceeding the needs of internal and external customers by anticipating customer needs, delivering within timeframes and to quality standards, measuring customer reaction and maintaining necessary contact with customers

Analytical:

Systematically examines and evaluates data or information by breaking it into its component parts to uncover their interrelationships to establish trends, changes and to identify risks in order to make meaningful business decisions

To Apply:

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