Hollywoodbets Recent Available Job Opportunity – Apply Now!

At Hollywoodbets, we believe that everyone should be treated like a STAR. Whether they are in one of our retail branches or online in the comfort of their own home, all our customers get the larger-than-life Hollywood experience, glitz, glamour and world-class entertainment. But behind the success of every Hollywood Star, is a dedicated and hard-working Team, who strive for success.

 

 

 

 

 

Job Title: Withdrawals Administrator X3
Location: Durban
Salary: Market Related
Job Type: Permanent
Sectors: Admin, Hospitality
Reference: 66588

 

Vacancy Details

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

 

We have an amazing opportunity for a Withdrawals Administrator x3 to be based at Umhlanga in Durban. Do you think you have what it takes to be our newest Purple Star?

 

The successful candidate will be responsible for managing customer banking details for the processing of EFT withdrawals and withdrawal related customer queries on the relevant communication channels.

 

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career

You Bring:

• 1-year experience in an Admin role.

 

A Bonus To Have:

• National Certificate in Administration.

 

What You’ll Do For The Brand:

• Respond to and action customer queries and requests to update banking details by the various communication channels including email, live chat and calls.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Always keep customer shared folders updated.
• Manage queries on multiple internal WhatsApp groups.
• Assist with withdrawals when needed.
• Any ad hoc duties.

 

What You’ll Bring To The Team:

• Quality Focused and results orientated.
• Demonstrate exceptional attention to detail.
• Good planning and organizational skills.
• Excellent customer service & telephone etiquette.

 

To Apply

Click Here!

Application Deadline: September 22 2023

 

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.