Posted on :
8 Jan, 2020
8 Jan, 2020
Metrix, a fast-growing South African company with international offices in North America and Australia, is a leading provider of software solutions for Governance, Risk and Compliance management and reporting.
We are looking for a candidate with Software Support experience to join our Customer Services, team in an IT software development environment.
Job Title: Customer Success Consultant
Location: Fourways, Gauteng, South Africa
Reference: # CSCCS007
Contract Type: Permanent
Salary Market: Related
The Metrix DNA encompasses the following core values and behaviours:
• Own It!
• Do the right thing
• Embrace Ideas
• Win together
• Think Beyond
Main purpose of Job:
Provide software support to live clients.
•Logging of support calls via internal system
•Replication of issues
•Customer fixes and liaison
•Monitoring Support Dashboard and escalating issues as they arise
•Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
•Mobile application support
Minimum qualification and experience:
•Minimum 5 years’ experience in Software support
Experience / training that would be an advantage:
•An IT related qualification.
•Exposure to QlikView and / or web based software.
•Exposure to IsoMetrix and / or integrated risk management.
Application Deadline: 31/01/2020