Posted on :
19 Jan, 2023
19 Jan, 2023
Our sister company, Microelettrica Scientifica is the global leader in electromechanical and electronic components. Microelettrica is located in Honeydew, Johannesburg and is seeking the services of an IT Support Operator.
Microelettrica is an international company focused on technological excellence and innovation to achieve its success. Our work environment is multicultural, inclusive and really challenging.
We pay great attention to sustainability issues and believe in the importance of digitalization to optimize business processes and grow faster. We believe that the choice, the enhancement and the development of employees are significant requirements for our profitable growth and sustainable business success. This is why we are committed to create winning value proposals aimed to meet the expectations of employees, we invest in the growth of people through training and we value the passion for work by transforming it into outstanding performance.
We are convinced that talent is tied to both technical and soft skills. We strongly believe in teamwork. Because we can only create value if we are a team.
And you? Are you ready to join us?
As a successful candidate you will bring with you not only the required qualifications in your specific professional field but also a high level of personal commitment, responsibility, initiative and team spirit, plus a strong customer focus and awareness of quality in the way you think and act. We have a special place for you in our team!
Job Title: IT Support Operator
Duties & Responsibilities:
Main purpose of job:
Local user support / consulting (first and second level support) as well as administration and operation of the local IT hardware/software infrastructure (architecture, design and maintenance of customer and client/server systems, networks, and communication infrastructure).
Perform consulting and support for specific application areas (e.g. production engineering, development, test bench technology, etc.)
Projecting local applications and technologies in compliance with global IT and IT security standards
Ensure provision of hardware/software and necessary authorizations for on- and off boarding
Local implementation of global IT technologies and standards
Advise and train users on KB IT products and services
Operating and installing local IT systems (e.g. network components, telephony, mobile devices, printers, security systems, etc.)
First and second level user support (e.g. hotline and/or field service, etc.) in the context of malfunction and/or change notifications/ support tickets
Transfer of fault/change reports to downstream support instances (error description, interface between user and support instances
Maintain the infrastructure and report any issues to management.
Troubleshoot and resolve network connection, hardware issues.
Monitor and resolve security incident (viruses attacks).
Ensure all computers are compliant with company standards.
Ensuring that backup procedures are functioning and solving any disruption with the backups.
Provide SAP Business One support
Controlling user access permission and privileges to applications
Investigates and diagnoses network problems.
Collects IT usage stats. Makes recommendations for improving the company’s IT systems and carries out routine configuration and installation of IT solutions.
Sets up new users and manages back-ups.
Installs and maintains network systems, examining network-related issues.
Evaluates the network systems and servers to see if there is any scope for improvement.
Configures the network systems and servers.
Prepares IT reports.
Ensure printers perform effectively and at all times.
Desired Experience & Qualification:
Grade 12, full Microsoft suite (including server systems), SAP & ERS with a National Diploma in IT.
Minimum of 4 years experience including experience in installation, troubleshooting of networks, servers etc, Also experience in loading printers, laptops and desktops.
Package & Remuneration:
A basic monthly salary between R20 000 and R25 000 is on offer depending on experience. No company benefits will apply.